Pay Monthly
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FAQs: Pay Monthly

Hi all, welcome to the Pay Monthly board! If you are on a Pay Monthly contract or are thinking of getting one and have related questions, this is the place you can post your question to and get replies from other customers. Please remember: if your q...

Marjo by Former Staff
  • 111402 Views
  • 15 replies
  • 5 kudos

Bring my old number to o2

My giffgaff number is supposed to be bought over to my new o2 sim today but nothing’s happened?

Mark84 by Level 1: Joiner
  • 130 Views
  • 2 replies
  • 0 kudos

Phone Number Swap

Hi,I have recently purchased a new phone (both old and new phone with o2).I am having difficulties transferring my number to my new sim.I have tried texting SWAP to 20220, it then asked for my new sim code which I replied with but then just got a tex...

Emma104 by Level 1: Joiner
  • 113 Views
  • 2 replies
  • 0 kudos

Unlocking

Tried to change phone sim to different network but they tell me phone is lockedTried to ask o2 to unlock it but they have already taken it of my accountHave been trying to live chat them but can’t work out how to do it

Louise5 by Level 1: Joiner
  • 1929 Views
  • 20 replies
  • 0 kudos

Notice of enforcement

So I got a letter of enforcementDid I get this cuz I missed a payment or 2?I received letter yesterday but paid my overdue today so what will happen now?

Saz8406 by Level 1: Joiner
  • 498 Views
  • 6 replies
  • 0 kudos

New tablet

I'm trying to add an alcatel 3t 8 family tablet on to my account but it wont let me add to basket can you please help

Sam33 by Level 1: Joiner
  • 122 Views
  • 4 replies
  • 0 kudos

Return phone

Hi guys I upgrade to my new phone iPhone 11 Pro and I received yesterday , I opened put my all details , everything but then i didn’t like its too small for me , and I know I have 14 days to return which I would like to do that but I would like to ch...

Indre by Level 1: Joiner
  • 111 Views
  • 3 replies
  • 0 kudos

Samsung s20 ultra

I ordered the Samsung s20 ultra in cosmic grey due to my upgrade on the 8th march and I was wondering if you knew when I'm most likely to be receiving it

dale41 by Level 1: Joiner
  • 134 Views
  • 2 replies
  • 0 kudos

Phone bill

i Didn’t have enough money to pay last months phone bill, and I just got paid yesterday so I paid it off and my data and texts n calls still aren’t working even though I’ve now paid it

google map navigation

Hi i have problem connect gps in my huawei phone. when i start the google map navigation after one minute gps disconnect

Piotr1 by Level 1: Joiner
  • 184 Views
  • 2 replies
  • 0 kudos

New phone with new plan

Hi there,My contract is coming to an end. I want to purchase a new mobile device with a new contract. I made an order in the online shop but I'm not sure or this is exactly what I want, it's meant the same number which I have for now. How can I check...