Get Help with Pay Monthly

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Number not porting. 4 phone calls no success

I've attempted to port my number multiple times now without success since last Wednesday. I have called 4 separate times. What is going on. According to this email I assume I was not supposed to receive, it's telling me my number isn't even set up **...

Resolved! Bills

Hi I’m sorry I didn’t pay my02 bills on time as I have been I’ll with covid could I please pay it on 17/03/22 when I get paid please

Resolved! recently purchased phone and plan

hello I recently purchased a phone and new contract however I realised 2 things - the memory is not great in the phone and would like to change for the next one up - there is a charge for a call to Ireland. I thought international calls were included...

Resolved! Spend cap

Hi how do I check what my spend cap is

Resolved! Disney+

I have been charged for Disney+ without ever using it. Has anyone else experienced this?

Resolved! We've received your order. You're all set.

I have received this email after going through my order with the customer adviser on the phone, passed the credit check and read the email with t’s&c’s and accepted the credit plan also they had told me that the item is in stock so I’m wondering if I...

Calling abroad

Hi Folks, I am currently in Tenerife and O2 have sent me a message saying they have turned off 4g calling, I am on 250gb of data and I have only made.1, 10 minute call and now I can’t call home, does any of you guys know what’s going on

Resolved! Apple Watch

Hi; I have a Pay Monthly SIM for my iPhone 12 Pro. I'm looking to buy an Apple Watch and use it alongside my iPhone. Do I need to buy two separate SIM's?

Resolved! Upgrade out of stock and billing

Hi I've upgrade to a new device and device plan and both should have now had their final payments. The new device is currently out of stock, will I only be charged for the new device plan and then the device when it comes into stock and does the plan...

Resolved! WHY NO EMAIL ADDRESS?

Technically a question.... but more of a rant!A) why is there no Email address to contact O2 about problems and issues you have with billing! As for the last 4 months i have been rolled over and shafted for on average £175.00 billing!B) When you are ...

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