Get Help with Pay Monthly

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Resolved! No confirmation email

I’ve been charged for a device on pay monthly but not received a confirmation email. When I tried to pay it said payment failed but it’s took it out my account???

Resolved! Downloading and printing monthly bill

I have 2 handsets, both on pay monthly through 1 bank account. I can download and print one of the monthly invoices but not the other. The latter shows "DASH_ERR04: The account number in the target address is invalid." How do I restify this ?

Resolved! Left O2, can't access old bills!

Hi all I left O2 in January 2021, moving to a service provider who had better roaming charges in a country I was working away in for the first three months of 2021. However I now find I can't access and download my O2 bills.There is no email address ...

Resolved! Change direct debit date

Hello, please may you assist me with how I can change my direct debit date from the 24th to the 25th please

Resolved! Bills

I’m sick of this!! Anyone else’s bills now doubled each month for not reason? If they don’t put it back to normal then I’ll switch networks as there’s 7 devices in my house and not going to pay double. What a joke!!

Resolved! Insurance

How do I get insurance

Resolved! Changing tariff

Hi ive tried to change from pay as you go to £15 months and when I try to complete it it says it’s been unable to change it.

Resolved! Change Account Type?

So I have a sim only at the moment and when you order or upgrade it asks are you using an iPhone. I selected no as was using android but will be using iPhone. putting the sim in an iPhone I don’t get access to visual voicemail as I need to be on an i...

Resolved! Charges

I have had various bill amounts since the beginning of my contract. I have a £10 spend cap and my monthly bill is £34. But looking back through my bank statements all of my bills vary from £36 - £99. Why?

Resolved! New order providing STAC code

Hi, I created a new order for a sim only plan. During the process I entered the STAC code which I received from my previous provider along with the existing phone number. Both were accepted and it allowed me to move to the next stage. In my confirmat...

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