Solved: New contract

Rainie · ‎09-04-2022

Hi, my contract does not expire till 24th May. I now have another phone and I have requested a new tariff. I have a new 5g sim, but a different telephone number?? I had requested to keep my old number. I understand that i will still pay my current rate until 24th. Problem is I seem to be given a new number on new phone. Both contracts are with O2

MI5 · ‎09-04-2022

@Rainie

You need to call O2 to migrate your number.

Guide: Migration & porting into O2

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

View solution in original post

MI5 · ‎09-04-2022

@Rainie

You need to call O2 to migrate your number.

Guide: Migration & porting into O2

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

O2

New contract

Roaming

Credit

Call forwarding

Cancel account

Leaving contract early and porting number out due ...