Pay Monthly
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FAQs: Pay Monthly

Hi all, welcome to the Pay Monthly board! If you are on a Pay Monthly contract or are thinking of getting one and have related questions, this is the place you can post your question to and get replies from other customers. Please remember: if your q...

Marjo by Former Staff
  • 20 replies
  • 5 kudos

Resolved! Replacement SIM

Hello. I had a replacement SIM sent out last week wanting to keep the same number. My old phone has died and I cannot get into it at all. I have put the new SIM in my new phone but it will not allow me to get 02 and I am sure the new SIM has been sen...

Marion1 by Level 1: Joiner
  • 6 replies
  • 0 kudos

Resolved! O2 Sim Swap - How long does it normally take?

I just upgraded my phone and have put the new sim in the new phone and text O2 for the sim swap. How long does it normally take for the swap to activate? I know it said up to 24 hours, being an hour so far.Thanks

Josh101 by Level 1: Joiner
  • 2 replies
  • 0 kudos

Resolved! Older person mobile, 2G only, will it work?

Hello, I am looking at buying a mobile for my nan, she only wants something very basic.I was looking at something like this or simular, not decided yet. They all say they only work ...

GlennH by Level 1: Joiner
  • 3 replies
  • 0 kudos

my order

My name is corobuta parachiva persida I made a subscription a week ago online and I would like to know if my phone is coming or not, I called the costumer service and nobody answers me thank you

Corobuta by Level 1: Joiner
  • 1 replies
  • 0 kudos

smashed screen

Hi i have smashed my screen. I am paying insurance. How do i get it fixed?

BOS41 by Level 1: Joiner
  • 2 replies
  • 0 kudos

Bringing my old number to O2

I recently took out a new contract and 3 weeks ago before COVID19 really took hold. I put in to transfer my old number but it hasn't taken place and I am running 2 phones and paying for both. Is there anyway I can contact them to make sure this reque...

Scott5 by Level 1: Joiner
  • 2 replies
  • 0 kudos

Outstanding bill

My son is self employed and can’t pay his bill as he has no work due to COVID-19.Could someone please advise what we need to do as we are getting default notices and text messages from O2 but can’t get hold of anyone. Please help as this is causing g...

Emma18 by Level 1: Joiner
  • 1 replies
  • 0 kudos


Hi I ordered a giffy bag from o2 on Monday and wanting to know when I will receive and who it will be sent out by I have had this email to say my order is on its way.

Kieran2 by Level 1: Joiner
  • 3 replies
  • 0 kudos

Pro rata

Will I be liable for pro rata if I upgrade today, I’ve had no luck getting in contact with anyone to ask

JWF98 by Level 1: Joiner
  • 13 replies
  • 0 kudos