Get Help with Pay Monthly

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Resolved! O2 Won't unlock my old phone

My mother bought an Iphone from O2, on a contract a few years ago. The contract ended and she moved to another provider. Now she has given me the old handset. I've had it on a Tesco sim card, which is O2, so everything has been fine. Now I want to ch...

Resolved! I have scratched my SIM card

My sim was in the back of my phone, between the phone and the case, and I think it scratched. Is there any way I could get a replacement because I have a contract and I need my SIM card for work as soon as possible. Thank you

Resolved! Disney Plus

How do I cancel my Disney Plus

Resolved! Final Bill

I left O2 on Tuesday 22nd February after transferring my number elsewhere. I received an email from O2 on 8/3/22 stating my final bill was ready and that I do not owe anything - however I believe I must be due a refund as a direct debit payment was t...

Resolved! Transferring number

Hi there, I am trying to transfer my old virgin mobile number but it’s not accepting my new sim serial number.

Resolved! Galaxy buds claim

Help!!!, I just done an upgrade for my 2nd contract phone for the wife and was meant to claim for the free buds but I have stupidly deleted the emails with all the receipts and order numbers on them and can't retrieve them, how do I go about claiming...

Resolved! Cancel

Hi people I would like to know if I could cancel my airtime plan on o2 refresh but keep my device plan I have less then 12 months left

Resolved! Discount

I just got an upgrade how do I add my discount that I receive through work to my bills?

Resolved! Can't receive Verification SMS

Hi all, I am unable to receive a verification SMS. I have tried my Sim on a different phone with the same issue. I have no Spend Cap on my Account. Normal SMS seems to work fine. Calling 02 on 202 is very unhelpful. This impacts so many things like B...

Porting issue

I'm a new customer, transferring from Three mobile. Have put in all my porting details to keep my old number but port is stuck due to a "technical issue". I've had five phone calls with O2 customer service. No one seems to have a clue what is going o...

O2

Forum Posts