Get Help with Pay Monthly

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Resolved! My top up balance dropped from £5 to £3.35 suddenly

I have £5 in top up balance, suddenly it dropped to £3.35, what's up ? Please help to advise , thank you .

Resolved! 0371 nimbers

Are 0371 numbers free on 02?

Resolved! Default on O2 Payment

O2 is horrible, horrible company, they are doing everything possible to harass you when you decided to leave them.I gave them a notice within 14 days to cancel my contract and they send me sms that I own them £221. I called them and support person co...

Resolved! Disconnected

I missed my payment and now I have been disconnected. I cannot log into the MyO2 app to pay nor can I call any numbers to pay. What do I do?

Resolved! Direct Debit

Hi I wanna know how to start my direct debit again. Because the Phone and the number has been lost. I don’t know how to make payment through the website I already put my card there. The o2 app isn’t available to me. I cannot log in without the sim.

Resolved! Keep same number

I've Justin received my new phone but I want to keep my old number how do I do this?

Resolved! Upgrading

Hi, I’m looking to upgrade and I’ve found the phone I want, could you confirm that I don’t pay anything upfront please?

Resolved! changing name

Hello I have a monthly account that my ex husband uses for three years, and now we are getting divorced, and I would like to pass the number that is in my name to the name of what is the best way to do it.

Resolved! New customer - Porting number

Morning all My SIM card is on it's way, my question is, do i need to register the SIM card before i can request porting my number? Regards

Error 42

Hi, I got a new pixl 6 phone/SIM yesterday and tried to send a text this morning and it came up Error 42. Hubby tried to send me a text too and not received that. Checked the smsc number and that seems correct, tried to see if there are any network p...

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