Get Help with Pay Monthly

Read here to learn how to apply a Blue Light discount!

Hi,(I'm hoping this post gets 'pinned' as it will hopefully resolve a lot of Blue Light Card holders queries). As Blue Light Card (BLC) holders know, when asking about the discount code for O2 from Blue Light - they provide a long 'vault code'. We th...

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Resolved! Hospot

Hi,I recently had to update my phone to factory (network) settings. Have loads of issues with my virgin wifi at home so often go on my hotspot. Now instead of having a toggle to turn the hotspot on and off, i get “set up personal hotspot”. It directs...

Resolved! I want to leave O2 - how do I make contact?

How do I make contact with O2 to terminate my contract. They have offered this because of the new changes. Thanks

Resolved! Change Bank Details for Direct Debit

How can you change your bank details for monthly Direct Debit my next payment is due 1st August and I would like future payments to be taken from a different bank account.

Data roaming

HiI am in Menorca Spain , I have my data roaming on but unable to connect to the internetIs Menorca free roaming on my tariffRegards Dave

SPEAKING TO A REAL HUMAN

How do I get help from an actual person who can help answer my question. The FAQ Section and My O2 is not helping me and I cannot seem to get through to a human being. THIS IS POOR CUSTOMER EXPERIENCE and probably my last contract with o2 after over ...

Resolved! I received%20a%20new%20sim%20yesterday%20but%20cannot%20get%20the%206%20digit%20code%20fromo2

I received a new SIM card yesterday. I have tried to use swap my sim but it does not work on either the o2 app or on the o2 website. Please advise

Resolved! Picture messaging costs

Hi. I’m using an iPhone and I’d like to know why I’m being charged for sending picture messages.Pictures I’m sending are being sent through iMessage which is free and they are going to another iPhone which also has iMessage enabled so I don’t know wh...

Resolved! number of rings before voicemail kicks in

how do i increase the number of rings before voicemail kicks in

Resolved! Phone lost replacement sim only working for emergency calls

I lost my phone and have been issued with a replacement sim which I have put into my old 02 handset but it is only showing emergency calls. Do I need to contact O2 to activate? I did read somewhere that it should just be a case of inserting it into p...

Resolved! Infuriating!

Round and round in circles! Why is it so hard to talk to a human being? Can't chat to a guru for some reason. I don't have the O2 network for 6 days due to work on a mast! 6 days! So no phone calls, no text, no WhatsApp, no data and no Internet when ...

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