Get Help with Pay Monthly

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Porting issue

I'm a new customer, transferring from Three mobile. Have put in all my porting details to keep my old number but port is stuck due to a "technical issue". I've had five phone calls with O2 customer service. No one seems to have a clue what is going o...

Resolved! Swapping my number to new sim

Hi. I’m doing this on behalf of my father.

Resolved! Cancel contract

How do I cancel my new contract within 14 days?

Resolved! Disney plus free trial

Hi I have 2 phone lines on my account and both come with a month free Disney plus- I activated the first one fine but when I tried to activate the second one it doesn’t work- even with different email and password? Surely I should be able to claim th...

Resolved! Can't get my bill to show it keeps saying there has been a problem try later

Hi all has anybody else not been able to get there bill up and if anybody knows y that would be good to know thanks

Resolved! Italy

Can I call Italy from the uk and the uk from Italy within my unlimited minutes / data allowance for free. I have o2 travel?

Resolved! Phone Trade During Contract

Hi, I still have an ongoing contract on my Samsung s20 5g and I was just wondering if I would be able to trade in my phone for a new one? I have £375 left on my device plan. Am I able to add that £375 on top of the new phone or will I have to pay off...

Resolved! Upgrading a business sim only

Dont know if anyone will know the answer for this. My dad had a business sim only but wants to upgrade to a new handset. He is with o2 directly, will the upgrade from simo to handset be free the same as on a consumer contract or is it different for b...

Resolved! Switching Number from Virgin to O2

Hi - Having trouble switching existing mobile number from VM to O2. Error that keeps coming back after submitting switching form is as below: The request could not be completed, the following reason is given for the rejection: Validation Exception: S...

Resolved! Can't find proof of offer

Hello everyone, I recently upgraded my tariff last January, and during the Jan sales, there was an offer on so the first six months of my tariff would be £6.00 instead of £10.00. The first two months went through with no issue, but now the tariff has...

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