Pay Monthly
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FAQs: Pay Monthly

Hi all, welcome to the Pay Monthly board! If you are on a Pay Monthly contract or are thinking of getting one and have related questions, this is the place you can post your question to and get replies from other customers. Please remember: if your q...

Marjo by Former Staff
  • 24 replies
  • 5 kudos


Hi,hard financial times for me and i got some outstanding balance to clear, but my O2 it´s locked and all my numbers as well... how possibly can i pay my bill i´ve been trying to do so but can not get in touch with anyone from O2, any advice please?

carlos68 by Level 1: Joiner
  • 5 replies
  • 0 kudos

Want to cancel my insurance

Want to cancel my £7.50 a month insurance. How you supposed to go about it when you phone up and they cut the phone off

Rach89 by Level 1: Joiner
  • 5 replies
  • 0 kudos

Digital goods

Hello. My daughter was playing some games when I was asleep she accidently click on the purchase and buy some adds on coin master game. It to expensive and I wish I can cancel it somehow. I contacted Google play a d coin master support and they said ...

Maggie11 by Level 1: Joiner
  • 2 replies
  • 0 kudos

SIM Only Upgrade

I've just paid off my device plan and upgraded to a sim only deal. It says my order will be sent via royal mail, but surely they would just update my tariff on my existing sim?Can someone please shed some light on this?Thanks

alexg1380 by Level 1: Joiner
  • 5 replies
  • 0 kudos

Upgrade mobile to tablet

How soon after my upgrade to tablet is complete on the app will my phone stop receiving/making calls and texts?

Lisaxx93 by Level 1: Joiner
  • 1 replies
  • 0 kudos

Payment plan

I have to set up a payment plan for my phone Bill for this month, but how do i do it? Ive called 202 and some 0800 number, but cant get through to them. Can i send an e-mail to somewhere or where can i call at this time?

Caicai by Level 1: Joiner
  • 5 replies
  • 0 kudos


Hello guys. I have been offerd a upgrade. Im current on pay monthly sim. And I want to get a tablet. When I go to get one off o2 I don't undestand that if I get this new tablet will my.plan change that I already have because I still want the sim for ...

Jodie7 by Level 1: Joiner
  • 7 replies
  • 0 kudos

Resolved! Pay Monthly Mobile phone

Hello. Days ago I took 2 phones from O2 (first time opening a contract, through pay monthly) and the first bill for my plans will be next week.My question is: How many devices I can take?Is there a chance to take the 3rd phone now or should I wait a ...