Get Help with Pay Monthly

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

SMS sent from BT landline not received unless on 3G...

Hi, I have a Samsung S20 Ultra. It receives SMS messages just fine from everwhere EXCEPT my BT landline. I've found by some testing that the BT landline SMS only comes through if I switch off WiFi and drop down to a 3G connection. I suspect some issu...

Resolved! Blue Light Card

My son has a blue light card... am I able to add that to my account for the discount as his phone is under my account?

No internet

Resolved! How to order an Esim

How can I get an Esim

Resolved! How to remove call barring to make calls abroad

I have a pay monthly account but when I tried to call a number in Cyprus I had a message to remove call barring. How do I get this removed?

Unprovisioned SIM following number port

I am really struggling to get a reasonable response to this via the team on the phone. I ported 2 numbers from EE to o2 at the same time. One port (my wife’s) went ahead without issues. Mine seems to be stuck in limbo. My o2 SIM had worked for 4 days...

Resolved! Waiting for old number to swop to O2

I have not received any messages to say the switch will happen. I have thr PAC code when I took the contract out, but I have no idea when to expect this to happen. Tried to do an online chat with O2 since Friday and that keep getting aessahe thay the...

Claiming gift

I upgraded my phone on 11th March and had to wait 4 weeks for it. At the time of ordering my upgrade an option for a free extra was some Samsung Galaxy Buds Pro. I have logged onto My 02 and it doesn't seem to be an option anymore? Considering I had ...

Mobile data in france

Just arrived in France and mobile data not working? I travel often and this hasn’t happened before! Anything I should try? I have o2 travel bolt on

Resolved! Live chat and customer advisor

I was on the phone nearly 1 hour no one answers and there is no live chat , what is going on with O2 ? I really need a help , my phone bill was not right , how I can trust O2 ? I need to check always !!! now I can not reach anyone . I will change my ...

O2

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