Get Help with Pay Monthly

Read here to learn how to apply a Blue Light discount!

Hi,(I'm hoping this post gets 'pinned' as it will hopefully resolve a lot of Blue Light Card holders queries). As Blue Light Card (BLC) holders know, when asking about the discount code for O2 from Blue Light - they provide a long 'vault code'. We th...

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Sim Swap

I upgraded my phone and performed a sim swap last night. It did say it would take anything from 1-24hrs to be complete. However, both my old and new phone are now not allowing calls or text messages out. I need a working phone! The phones have been l...

Resolved! I'm confused over tariff costs

Hi I have two sim only deals both Simplicity 100, One is for my phone the other is for my wife's. On the my 02 it says we have unlimited minutes and texts but I have had charges for my wife's phone calls, the numbers being called are mobile numbers f...

Resolved! change my number

hi iv most recently changed my number from xxxxxxxxxxx to xxxxxxxxxxx, but i wanted to move xxxxxxxxxxx to pay as you go(as i need the number for work) and use the new number as my contract, is this possible for this to be processed [mod edit: please...

Resolved! Reatrictions

Hi I’m wanting to take 18+ restrictions off my phone

Resolved! Overseas bill

Being charged overseas bill for being out of the country

Can I change my current sim only package onto a new number but keep the old one?

Does any one know if it is possible to move my current sim-only package to a new number/sim but still have access to the old number/sim? The scenario is such:My personal mobile number which has a really good data package on it for a price I am happy ...

Resolved! Swopping Sim cards

Hi I am wanting to get another o2 contract but keep my current contract - I understand I would get a new number / Sim card if getting an additional contract phone, but question is could I swop the sim cards from current phone to new phone and new pho...

"Sorry your call cannot be continued"

I've been unable to call numbers in Ireland since yesterday. The problem began in the UK, and today I'm now in Ireland and the problem is continuing. I'm constantly getting the message "Sorry your call cannot be continued. I've also tried calling the...

Resolved! I want to turn off voicemail

I want to turn my voicemail off. I dial the number and it doesn't work. I spent 17 mins on the phone to customer service and it is still on. Please help

Failed Credit Check

Hi. My credit check for a monthly contract keeps being declined for unknown reasons. At first it was because I was not on the electoral role. Now I am registered so that shouldn’t be an issue. I tried again to be accepted for a monthly contract and w...

O2

Forum Posts