Get Help with Pay Monthly

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Resolved! PAC codes

I’ve found a deal through a 3rd party which is with O2. I’m currently with O2 but when this new phone/contract comes, it’ll have a new number but I want to keep my existing number? Is there a way to switch a phone number with the same network?

Problems after changing to Volt package

Wanted to change tariff but it appears to be a serious problem when I changed my package with virgin. They told me I had to switch to o2 and a new sim arrived but I now have two numbers ? My original [personal details removed] and a new one [personal...

Resolved! I took out the full insurance plan for my IPHONE 13

I Took out the full insurance plan for my device a iphone 13 but I dont see it listed in my charges or my bills should I be concerned or is it worked into the price of the device plan these days?

Resolved! Not got my deposit back?

Hello, I purchased a new phone early January this year and paid a deposit. It said I would get this back after I have paid the first 3 bills. I paid January, February and March's bills via direct debit and April's bill has come today but there is no ...

Resolved! Ordered new phone

I ordered a new phone yesterday and paid the upfront cost ( which has left my bank) but I can’t find any way to check that it’s being delivered today? It’s not under my orders on my o2 account but received the email saying my order was received and I...

Resolved! Overdue bill

I have an overdue bill but currently lost my job, I'm just wondering if I can have an extension till the 3rd of may as I recently opened a claim and this is going to be my payment date

Resolved! Using my O2 pay monthly contract when visiting Spain

Hi. I am travelling to Spain next month.will I be ok to use my phone as normal or will I be charged much more?do I need to add any special bolt ons on? Many thanks Hayley

Resolved! 4g

Anyone else having problems with 4g? It says I have it yet it struggles to load a Google news feed story, as for a football match (from a paid for subscription) no chance. Generally works better with a h+.

Resolved! Inflation

Good evening, Sorry to bother everyone here in the community, but it appears it is impossible to make actual contact with an O2 representative these days. I was just wondering if I am the only person who has been given a 10% increase on my airtime bi...

Resolved! My bill has become more expensive

I used to pay £15 per month so why did I start paying £16.75 from month 6?

O2

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