Get Help with Pay Monthly

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Resolved! Billing

Hello, I was contacted recently to be told I had won a competition to win my tariff lowered from £16 to £10 a month for the next 12 months. I have now logged online to find that my next bill is £26. Please contact me immediately as I didn’t not agree...

Resolved! Additional Charges for Roamin

I'm a pay monthly private customer.I split my time between the UK and Switzerland but i've been told i may suffer additional charges for roaming. Why and what do I do to stop that?

Resolved! New sim card

I have just received a new O2 sim in a deal with Virgin the label with the sim states start swap. I have a Pay & Go contract which I want to keep and do not want to swap so how do I activate my new sim which is monthly and still keep my Pay & Go, tha...

Resolved! i ordered a contract phone and sim on the 4th it’s now the 7th and still have not heard anything

i ordered a phone&sim 3 days ago and still have not been contacted pleas can i have a update

Resolved! Charged for calls to family in Ukraine?

On my most recent bill I've been charged for calls to Ukraine on 25th February? Were calls at the outbreak of war not covered?

Resolved! Leaving o2

Hi I have been living abroad for 2 years. Yesterday I rang the o2 202 number from abroad to tell them I was leaving o2. I have received no email or text acknowledging my phone call or my leaving or nothing on my o2 account to acknowledge or indicate ...

Resolved! Change payment date

Hello I would like to change my payment date

Resolved! Sim only deal

Had nothing but issues since switching to a sim only deal less than 2 weeks ago, still can't see my online account as it shows another number that's not mine and also a bill sent to my ex partner for but have no idea what it's for as everything is in...

Resolved! Spend caps

I'd like to add a spend cap to my account

Resolved! Bill has doubled with no warning

A couple of months ago I received a letter stating my monthly charge was dropping to £9 something because I'd paid for my previous upgrade and that term was coming to an end. As per the letter, my next bill was £9 something. However, my latest bill w...

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