Get Help with Pay Monthly

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Resolved! Phone bill

Hi I made a call today to your help line as I am not able to pay my bill cause I have been sanctioned I have let them know and a hold was out on my account till the 27th when I would be able to pay, but my services have just been switched off and I w...

Resolved! Pending my Pay Monthly application

Hi,I applied the Pay monthly plan on O2 Website last week, but it has not been changed from "We're reviewing your order" status. The order confirmation page says "This can take up to 48 hours." and I have been waiting over 2 working days but there is...

Resolved! Starting contract

I want to get a contract with a phone but when do they charge you first payment is it a month after or just a few days?

Resolved! Bill

I paid off my phone contract and have been charged another bill at full amount

Resolved! Close a number down

Hello I have 2 numbers with O2 & only need my main number. However my 2nd number was upgraded in my local shop for an ultra s22 5g which I do not like ( too big ). My local O2 shop has since closed & not keen on ringing as have deafness. Is there any...

Resolved! Tariff change not processed

My tariff should have changed from 10Gb to 20Gb yesterday but hasn’t. How do I find a person to fix this? I have found my data draining faster than usual with no change in habit. I have to keep adding bolt ons, hence the change.

Resolved! SIM delivery address

10 weeks after billing started but I still haven't got my SIM, or activated it. How can I find out where they sent it?

Resolved! Change spend cap

Hi I would like to no how to up the spend cap cheers

Resolved! My O2 Phone does not make or receive calls or texts

My phone number is [removed]( used by my wife), latest bill on 9th June was £3.43 and it is not connected to the O2 network which it should be. Please help me to reconnect to the O2 network.

Resolved! discount problem

Hi, Back in March I purchased a Samsung S22 Ultra - this came with a promotional (non-optional) offer of 3 months free airtime. Great stuff, I thought. But as NHS staff I've always claimed a 25% discount - when I tried to apply this online I couldn't...

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