Get Help with Pay Monthly

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Resolved! I'd checks

Hi there I have taken out a sim only contract and I received an email asking to contact a phone number I contacted this number and attempted to complete the id checks and I have a passport however i was told that I need a driving licence aswell howev...

Missed Call my phone didn't ring?

Hello,I was waiting for an important call from my Cardiologist Dr for an appointment this evening and I waited and waited and then looked to see if there was a missed call and get my phone did NOT ring once and I just don't understand why this happen...

Resolved! Data

Hi do I need to get hold of customers services because I would like to drop some of my data. I get 60 gb every month but hardly use any at all usual fixed to wifi some where and if I drop some of the data will my bill still be the same? Thanks in adv...

Resolved! Bar on phone purchases

I have a bar on my purchases. My bills are all paid up to date, how do I remove the bar?

Resolved! Can't pay my bill on my o2 app why is this

I'm trying to pay my airtime plan on the o2 app but it's not going through can someone help

Resolved! Phone bill

Hi I made a call today to your help line as I am not able to pay my bill cause I have been sanctioned I have let them know and a hold was out on my account till the 27th when I would be able to pay, but my services have just been switched off and I w...

Resolved! Pending my Pay Monthly application

Hi,I applied the Pay monthly plan on O2 Website last week, but it has not been changed from "We're reviewing your order" status. The order confirmation page says "This can take up to 48 hours." and I have been waiting over 2 working days but there is...

Resolved! Starting contract

I want to get a contract with a phone but when do they charge you first payment is it a month after or just a few days?

Resolved! Bill

I paid off my phone contract and have been charged another bill at full amount

Resolved! Close a number down

Hello I have 2 numbers with O2 & only need my main number. However my 2nd number was upgraded in my local shop for an ultra s22 5g which I do not like ( too big ). My local O2 shop has since closed & not keen on ringing as have deafness. Is there any...

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