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Read here to learn how to apply a Blue Light discount!

Hi,(I'm hoping this post gets 'pinned' as it will hopefully resolve a lot of Blue Light Card holders queries). As Blue Light Card (BLC) holders know, when asking about the discount code for O2 from Blue Light - they provide a long 'vault code'. We th...

JMI by • Level 1: Joiner
  • 21229 Views
  • 12 replies
  • 4 kudos

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Martin-O2 by • Former Staff
  • 201414 Views
  • 2 replies
  • 2 kudos

Resolved! Return iphone

I brought the iPhone 11 like a week ago and it’s not how I thought it would be but I would like the iPhone 12 Pro Max am I able to return the 11?

Resolved! PAC code

Hi, two days ago I joined O2 for the first time and provided the PAC code on the online form. Yesterday I installed the SIM and was provided with a new number. Does anyone know how long I need to wait before my 'old' original number is restored? Than...

DaveT1 by • Level 1: Joiner
  • 206 Views
  • 1 replies
  • 0 kudos

Resolved! Order

If I ordered a new pay monthly phone yesterday that was due today but O2 have said it is now out of stock can I change the colour to see if they have that one

Patty2 by • Level 1: Joiner
  • 230 Views
  • 1 replies
  • 0 kudos

Credit

I am still waiting for a credit of £20.34 on my bill account and have telephoned customers services on 2 separate occasions. Please can you resolve this ASAP?kind regards Sarah

Slinky by • Level 1: Joiner
  • 185 Views
  • 1 replies
  • 0 kudos

Resolved! 14 Days Grace Period & Term Fee

It appears that we are still liable for term fee even when the cancellation for simplicity 12 month contract, is requested within the 14 days period. The only way to resolve this is, by requesting the customer to cancel the direct debit before the bi...

Resolved! What's term fee?

I took out a sim only deal about 5 days ago, I don't get any 5g at my address or work place . Called to cancel my contract within the 14 day cooling off period. I requested my pac code , after 4 phone calls I recieved my pac code via email as the mes...

Resolved! Change number

How do I change my number 

Russell12 by • Level 1: Joiner
  • 243 Views
  • 1 replies
  • 0 kudos
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