Pay Monthly
Get help and support from other community members with your Pay Monthly service.
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Forum Posts

Read here to learn how to apply a Blue Light discount!

Hi,(I'm hoping this post gets 'pinned' as it will hopefully resolve a lot of Blue Light Card holders queries). As Blue Light Card (BLC) holders know, when asking about the discount code for O2 from Blue Light - they provide a long 'vault code'. We th...

JMI by Level 1: Joiner
  • 18735 Views
  • 12 replies
  • 4 kudos

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Martin-O2 by Former Staff
  • 188071 Views
  • 2 replies
  • 2 kudos

Resolved! I can’t order a new sim

I need a replacement sim but I’m not getting the security code

Tabs1 by Level 1: Joiner
  • 267 Views
  • 1 replies
  • 0 kudos

How Can Service Be So Terrible

My daughter is now of an age where a phone of her own makes sense so decided I would try to get an additional phone on my account, despite knowing it wasn't the cheapest option. After spending forever on the phone with the sales person, I now can't p...

Antmac by Level 1: Joiner
  • 264 Views
  • 3 replies
  • 0 kudos

Resolved! Change payment day for a pay monthly item

I bought a pair of ear buds on the pay monthly thing, but they are taking the payment on the wrong date, I can’t seem to find a contact number for this department, any ideas?

Woody18 by Level 1: Joiner
  • 248 Views
  • 2 replies
  • 0 kudos

Resolved! Phone recycling offer

Hi, I've just upgraded from a Samsung s10e to a Samsung S21 5G. The offer says I can get an additional £150 on my phone recycling, by putting my Order number in the Promo code. I have done this, but just says invalid code. Any thoughts, please?

spb2002 by Level 1: Joiner
  • 752 Views
  • 7 replies
  • 1 kudos

No help from customer service/Complaints

Hi, I am really hoping someone can help me. I have now been a week and a bit without any service on my phone. 5 phone calls to O2, 3 live chats and 2 complaint emails sent (no response received)Over a week ago, I misplaced my phone for two hours call...

Stacey_2 by Level 1: Joiner
  • 1240 Views
  • 10 replies
  • 0 kudos

Resolved! Cannot activate/deactivate voicemail or Call Alert

Hi everyone, I know the forum members are O2 customers like myself but I am hoping someone from O2 may see my post or that another member has had the same issue a knows how it can be resolved. I joined O2 Pay Monthly on 15th January with an iPhone 7,...

Anonymous by Not applicable
  • 10601 Views
  • 16 replies
  • 0 kudos

Resolved! Next day replacement handset

Can anyone help,I'm waiting for a replacement phone as I dropped this one n cracked my screen. I'm paying £45 excess for 24 hour replacement. No despatch e-mail,nothing in my orders page of my o2 app. Really not happy!

Rudeboy69 by Level 1: Joiner
  • 229 Views
  • 1 replies
  • 0 kudos

Resolved! Contacting 02

Is everyonecelse in the same boat as me in contacting 02 impissible to reach, they ard taking our money, but no personal service whatsoever just like every other service these days

Ph399 by Level 1: Joiner
  • 355 Views
  • 2 replies
  • 0 kudos