Get Help with Pay Monthly

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Resolved! £300 giftcard

Does anyone know, how long it takes for the giftcard redemption email to come through? Coz it ends on 10th August - order placed and phone now delivered and use Any ideas?

Resolved! Sim stolen

Hi there my phone has been stolen and I need a new SIM card

Changing name

Hello, I have changed the payment details and would also change the name to the which is associated with the card.

Pac code requested now phone not working

I requested a pac code from o2 as I intend to move provider once my contract finishes in a couple of weeks. Now my phone won't make or receive calls. Help!

Resolved! Turkey

can I use my data abroad?

Resolved! Multisave

My daughter is on my o2 family but she has got a new phone and she is wanting to pay for it herself any ideas how I can remove her?

Resolved! O2 open showing a technical error

I keep getting a technical error when applying my code. I’ve received and clicked the link on an email but then I’m stuck at the verification stage

Resolved! No signal sim card

How is that possible to pay for a sim card and get ensure from the agent that the sim card will work abroad and now beeing abrod I dont have any signal, I cant call, I cant get any call, o dont have any internet conection, unless I get wifi??? I trye...

Resolved! Moving to Australia (Want to keep Handset)

I’ll be moving to Australia next month and want to keep my handset. Would it be possible for me to swap my sim with an Aussie sim and continue using my phone but on a Aussie Tariff?

Resolved! How do I end a contract if I don't speak English?

How do I end a contract if I don't speak English?It's easy to sign a contract - you can do it online - you can turn on an automatic translator.I need to terminate the contract, and I communicate only in Polish.

O2

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