Get Help with Pay Monthly

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Resolved! Contract

I would like to change my contract or stop it completely

Resolved! Broken device

Hello i recive broken Phone today from DHL it does turn on once and never again

Resolved! Trying to start a monthly plan

I’m a new customer, I have an account with O2 so I logged in to try an purchase a monthly plan, every time i try to add the plan I have selected to my basket it takes me to the “looking for an upgrade” page but I’m not looking for an upgrade as I don...

Resolved! Activate

Need my SIM card activated

Resolved! Help

I have upgraded to iPhone 12 and I still have no signal or 4g

Resolved! Bill

My charges for my bill are so high! I haven’t bought anything to have these charges. My 10 year I have a feeling has done this behind my back as he has done this previously with xbox

Resolved! Upgrade

Hi, I recently went to upgrade my phone bu then decided not to keep it and contacteed o2 to arrange a return and cancel my new plan. I have returned the phone and o2 have acknowledged that they have recieved it. I didn't recieve a refund, I had an on...

Resolved! Not able to get PAC - Please help me

Can somebody from O2 please get in touch to see if they can help me? I recently (1st June) bought an o2 SIM and moved my daughters number to O2 - she then realised she did not have any reception where she did her daily trips (college, etc) so we need...

Resolved! Calls going to voicemail

I was waiting for important call this morning , but was going straight to my voicemail and I tried with other pone to try , and it was going through voicemail GIF Gaf ?? And the calls aren’t blocked.anyone knows how to reset the o2 network? So maybe ...

Resolved! Network poor reception (signal and speed)

I have been invited to switch from Virgin Mobile to O2 as part of my Virgin package.I have noticed that my signal is often switching to 3G in areas where in the past I have had no problems.This is frustrating as things like online payments, Apple Pay...

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