Get Help with Pay Monthly

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Resolved! Premium/Info services not listed on the checker

On this page...https://www.o2.co.uk/business/support/billing/premium-service-checker..I enter the service numbers given on my bill but they are apparently "unknown" to O2! The numbers are shown on my bill as : - 00089572777 - 00089170007 (this one sh...

Resolved! Negative Balance due

My pay monthly bill is due tomorrow and it is negative. can i get it paid back into my bank or does it go into next month

Resolved! iPhone 14 pro max order

I have ordered my new iPhone 14 pro max 3 weeks ago yet still waiting for it to arrive has anyone else had similar issues?

Resolved! Leaving my contract due to lack of coverage

I just joined on the 8th of October from Virgin, and not sure how else to explain it but I am in the same areas as I usually frequent for work & home etc, and I am getting zero calls most of the time. I get text notifications to say I have voice mail...

Resolved! Ending contract

Hi there, I’m on a 24 month 02 refresh contract which doesn’t end until December 2023 so I’m nearly half was through, however if I was able to pay off the phone fully now, would I still be tied in with 02 to continue paying off the sim/contract eleme...

Resolved! Plus Plan help

Hi I've upgraded to a PLUS plan and I've spoken to O2 but am still a bit confused...When I go to the US, can I make a phone call to a US phone number without a charge?When in the US, can I call a UK number or UK mobile number without a charge or shou...

Apple Watch Series 8

Got an Apple Watch cellular from Apple Store and the Apple is connected and I’ve added £5 data plan for the Watch but when I put the phone on Airplane Mode, we can’t make calls on the Apple Watch can someone help me

Resolved! call charge

I have been charged £47.85 plus vat £58.00 on the 17/10/2022 to Avast Do I complain to you for this charge or to Avast As I want a refund for this amount.RegardsRoger Brett

Resolved! How to find last years bill

I am in the process of doing my tax return for my business and I need to find my phone bills from April 20211 to April 2022. Where can I find this information.?

Resolved! Wrong phone ordered

I’ve just ordered a new contact iPhone 14 I was supposed to order the pro max and have ordered the pro, is there anyway I can change this as order has been confirmed but hasn’t yet processed? Thanks

O2

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