Get Help with Pay Monthly

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Resolved! Upgrade I didn't wany

Hi I ordered a kids spacetalk watch, and when it came it upgraded my sim to work for the watch phone, I was told to send it back and they would change my sim back to what it was before, that was a few weeks back. Anytime I phone about it no1 can help...

Upgrade

Hello if i pay my upgrade off could they find me a plan like im on now as i cant afford anything dearer please

Resolved! New phone

Hi I’ve just taken out a new 02 contract via mobile phones Direct as it had a good deal on the phone she wanted. Having received it today what do I need to do to transfer her current phone number to the new phone - I know I have to ring 202 but prior...

Resolved! Virgin VOLT - Charged twice?

Hi, Recently signed up to Virgin VOLT and had to change to a O2 sim. Virgin took a one off £25 charge which they said was for the first month of O2 and O2 would then bill moving forward. But i've also had a bill already from O2.... Spoke to virgin bu...

Resolved! New sim not working

My new phone and sim arrived today and the sim has no signal when in my phone but my old sim works fine. The new sim is 5G so I need to use that one do I need to activate the new sim first or something? I took out a device on upgrade plan

Resolved! Porting number from Virgin to 02

Hi.Bought two phones for two of my children for Christmas.Porting over from Virgin to 02. I went on the phone to 02 customer services end of Dec and gave the 02 temp number for each phone one at a time and each virgin number I was porting over one at...

Resolved! 5g speed very slow

Hello I have two devices with o2, a tablet and a phone. Whenever I use 5g it seems I can't get any faster than 4g. Which makes me feel like I'm paying for a service I'm not receiving. Right now I am in Brighton (UK) - and there is a 5G network here. ...

I need to stop my daughter being able to use her phone from now for afew Dias how can I do this?

I need to be able to stop my daughter rising her phone for afew days - how can I do this ? It’s in my name . I can’t use screentime as she knows how to change that somehow

Resolved! "Get a new number"

If I select "Get a new number" when ordering a sim through My O2, will it override my current sim? What I'm looking for is a secondary contract for a business phone, but it will all be under the same personal information as my personal phone. Thanks ...

Resolved! Payment support

How do I contact payment support if my phone has been restricted?

O2

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