Get Help with Pay Monthly

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Resolved! Data usage

My oh two's not showing my data usage. I've tried to uninstall and reinstall yet it's still not showing, But the Problem is If I go over my data I'm gonna get charged but have no way of checking!! What can I do to check my usage???

Resolved! Moving a number

Hey all, I’ve signed up to a new contract with Virgin for an iPhone 14 pro max so I want to port my number over to them. I have 2 numbers with o2 at present and the one I’m porting has an Apple Watch linked to it. Ideally I’d like to keep my watch ac...

Resolved! Keeping your number form.

Hi, I am currently with giff-gaff, waiting for my new O2 sim to arrive in the post. When it does, I would like to port my existing number over to O2. However, I am finding the first page of the form a bit confusing. On the first page, it asks for my ...

Resolved! Wrong charging

Hi,I have spoken few times about my bill.No one helped me to resolve my issue. So I diceded to cancel my direct debit.I can not afford to be charged all the time wrong amount of money just because somebody's mistake.I am still waiting to be credited ...

Resolved! Roaming outside Europe

I am in the process of joining O2 on a SIM-only 30GB pay monthly deal that has the "roam at no extra cost in 75 destinations worldwide" package including in the tariff.I assume that I'll have to enable roaming on the phone, but do I need to download ...

Resolved! Trying to cancel contract/plan that's been unused all year

So I bought a Samsung Galaxy Tab A (2018) back in September 2019 for a 36 month plan and 2GB a month, and traded it into the nearest O2 store back last December because I just wasn't using it at all. That, and I had bought a laptop to use for Uni lec...

Resolved! Exchange request

Hello. I recently purchased an iPhone Pro 14 on a Pay Monthly contract. I have noticed a cosmetic fault on the back of the device today. It is a small white dot that I am unable to remove with a microfibre cloth. I would like request an exchange. Tha...

Resolved! Charged three times for an international text

Hello, I was having quick glance over the MyO2 app when I noticed some extra charges, I understand that there are fees for international text, but I've been charged 3 times for one text! My phone is only showing one text going out/sent at 1933 for in...

Resolved! Looking to upgrade but have accounts with creditors can i still upgrade or will i be refused

Im looking to pay off my device plan and upgrade to the new i phone. Unfortunately i have couple of accounts that have gone to creditors. ( this account is ok ). If pay off device plan will i still b able to upgrade or will i have credit checks done ...

Resolved! Switchup iPhone 14 Pro Max

Quick question to see if anybody on here is knowledgable on this... So, the iPhone 14 Pro Max is 4 weeks delivery. I want to 'Switchup' to it... how do I do it and will I be without a phone for the 4 weeks delivery? Ive done switchup deals but not wh...

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