Pay Monthly
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FAQs: Pay Monthly

Hi all, welcome to the Pay Monthly board! If you are on a Pay Monthly contract or are thinking of getting one and have related questions, this is the place you can post your question to and get replies from other customers. Please remember: if your q...

Marjo by Former Staff
  • 27 replies
  • 5 kudos

Resolved! My o2 open discount

I have recently upgraded to a new o2 contract but I am unable to apply with open discount as the “select” option on the open link will not allow me to apply the 15% discount. I am also unable to contact o2. Can you please help?

Mahdi by Level 1: Joiner
  • 5 replies
  • 0 kudos

Resolved! Live chat

Where has live chat gone? I can't get through to anyone on the phone and there isn't any option for a live chat anymore and I need to discuss my account.

SamTabS6 by Level 1: Joiner
  • 1 replies
  • 0 kudos

Resolved! 02

How do i apply spend cap

Maxapril by Level 1: Joiner
  • 2 replies
  • 0 kudos

Resolved! What does a late payment mean for my deposit?

I paid a £225 deposit at the start of my contract 3 months ago. My first payment was slightly late due to not realising that I would be charged in the middle of the first month that I got the phone. (Not sure what thats about either, why are we charg...

Unfath by Level 1: Joiner
  • 3 replies
  • 0 kudos


Hi everyone I realise this may have been discussed several times but I'm going out of my mind here.My husband and I are applying for our dream home, also our first mortgage. We did our initial checks and our scores were perfect. My employer changed m...

Resolved! Data

My data ran out

Rose3 by Level 1: Joiner
  • 2 replies
  • 0 kudos

Resolved! Stop Bill Notifications

How do I stop the text messages telling me my bill is available?!

stesavage by Level 1: Joiner
  • 2 replies
  • 0 kudos

Spend cap

I need to add spend cap to my sons accountO2 are impossible to communicate with due to virus

Co7ey by Level 1: Joiner
  • 3 replies
  • 0 kudos

M16 Service Outages

I know that O² are doing planned work in this area but a couple of questions: 1. The amount of time you've said you're doing planned work here has been extended twice now. For going on a week now, my service has been almost non-existent during the da...

AnjiKJ by Level 1: Joiner
  • 8 replies
  • 0 kudos