Pay Monthly
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FAQs: Pay Monthly

Hi all, welcome to the Pay Monthly board! If you are on a Pay Monthly contract or are thinking of getting one and have related questions, this is the place you can post your question to and get replies from other customers. Please remember: if your q...

Marjo by Former Staff
  • 27 replies
  • 5 kudos

My pay monthly has disappeared from my account.

My pay monthly info was on a different account however, another number was added to that account which caused my number to strangely disappear. Because of this, I created a new account but I cannot add my details to this account as it says it is alre...

Aska by Level 1: Joiner
  • 2 replies
  • 0 kudos

Resolved! Pac online form

Hi everyone, I am slightly confused on the PAC transfer online form where asks for detail ie name , email address it's asking for my number now , is this the new o2 number or is it the old number that I want to bring from the other network ? Thanks i...

Rash0007 by Level 1: Joiner
  • 7 replies
  • 0 kudos

Change 4G tariff to 5G

Hi, I recently took out a contract through Carphone Warehouse for a Note 10+5G but on a 4G contract. Is there anyway of changing the contract to 5G. I currently have 60gb data a month but would be happy to drop to 30gb as part of the move.Thanks in a...

Bwlmog76 by Level 1: Joiner
  • 8 replies
  • 0 kudos

Resolved! Accessories for a contract

Ive set up my contract for a new ipad mini and its already gone through, but didnt realise i could add the apple pen on the contract, is there anyway i can do it now? even when the contracts been completed.tis

eleanor1 by Level 1: Joiner
  • 2 replies
  • 0 kudos

Resolved! O2 eSIM & Apple Watch Data Plan

Hello all. I have a quick question. So I'm a new contract customer moved from Three because they're absolute trash. I have an Apple Watch Series 5 and the O2 Data Plan thing for my watch. Would I still be able to use this data plan on my watch if I a...

Resolved! New phone - old number

HiI activated my new S10+ phone some days ago. I completed the online form to transfer my old number across to the new phone. I included the PAC code from my old supplier.The new phone recognises the new and old number on Google 'something' but the p...

Resolved! Sms

I have had two payments go out saying I have sent pictures and I have had a look and I know I have not done any how can I stop this on my iPhone 11

Will7 by Level 1: Joiner
  • 4 replies
  • 0 kudos

Loyalty discount on upgrade?

My contract is up on 2/10/2020 so naturally I'm looking at a new phone. I've spoken to someone on web chat who told me to sit tight until that date as I'll be offered a "loyalty discount" on my upgrade.I've got a great offer for the same phone etc wi...

Mayden289 by Level 1: Joiner
  • 4 replies
  • 0 kudos

Phone barred but o2 will not assist

My phone has been barred for 7 days and despite 5 conversations with o2 and 3 promises of it will be working with 24 hours I cannot use my phone. o2 must be struggling to work it out as during my last two calls they just disappeared without trace. No...

Dan08 by Level 1: Joiner
  • 4 replies
  • 0 kudos