Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...
My phone bill is wrong and need to speak to someone as the FAQ doesn’t answer my question, is there a phone number I can call?
Hi all, I didn’t receive my Apple Air Pods in the promised time, and had since got replacements elsewhere, so O2 said I can refuse the delivery once they arrive. This was in October time, the credit plan wasn’t cancelled and they took their 1st month...
Hi I’m new to this not sure if I’m posting in the correct place. I’ve been with o2 for years always paid my bills on time, I’ve got direct debits set up and never had an issue until now. And I can’t seem to get an answer from anyone. I have two devic...
I ordered a new phone on Monday 2/1/23 and I still haven’t received any updates I have received all of the legal documents etc and the order confirmation email. I have rang o2 customer service and spoken to someone on live chat and have been told tha...
Hi allI paid a large deposit three months ago and kept up with payments, the deposit amount is now showing on my bill which is great.I have requested a refund yesterday 03/01/23 which seems ok.My question is realistically when would I see this? and s...
I was called from this number regarding an upgrade after requesting a PAC code. They asked for payment over the phone for an early upgrade. Is this legit?
Ive recently completed a sim swap after having my iPhone stolen,After a sim swap took over 72 hours I called O2 and they were able to activate my sim card - everything was working fine, then on 31st my ability to use Data just ended, I can still rece...
I currently have 2 direct debits set up and active one for my device plan and one for airtime. Have just noticed that another 2 DD have been set up with my bank is it normal for new direct debits to be set up every month? I assumed that they would ju...
Help please! I am currently in NZ for an extended stay. O2 have txtd me to tell me my minimum contract term has expired. However there is no link showing me where I can extend it, nor can I find one on their site, despite repeatedly looking. Their 20...
My old sim from a different provider has gone dead, but my number hasn’t ported over 臘help
