account

[Ashes1]

This account is NOT mine, set up by you, and confirmed by YOUR customer services as a mistake made by YOU. Please  do not send me a bill for a service (personal details removed) that I did NOT authorise,

Kindest regards Mr M C Yandell.

[madasaf1sh]

@Ashes1 

o2 will send a bill, as this isnt customer services, you will need to speak to o2 on 0344 809 0202 

Also remove the mobile number and your full name as you are liable for any scams or spam as you have posted on a public forum. 

[Bambino · Accepted solution]

@Ashes1 

If you think you’ve been the victim of fraud – whether it’s because you’ve given details to someone over the phone, or clicked on a link in a suspicious text or email there are things you can do:
Contact your bank if you think you may have given out financial information. They can help protect your account and stop transactions.
Change your account and online account passwords. Not just your O2 account. All of them.
Forward fraudulent texts to O2 for free on 7726.
Contact Action Fraud on 0300 123 2040.
Call your Virgin Media or O2 customer services number if you think somebody’s taken out a contract using your details.
Virgin Media customers can phone 150 from their landline or 0345 454 1111 from any other phone.
O2 customers can call 202 from their O2 phone or 0344 809 0202 from any other phone.

There are also these links to look at:

https://www.o2.co.uk/help/safety-and-security/phishing-and-smishing-advice
https://www.o2.co.uk/help/safety-and-security/unwanted-calls-and-messages
https://www.actionfraud.police.uk/

You can also reach O2 via social media:
Facebook (https://o2uk.co/O2CFB), Twitter (https://o2uk.co/O2CTW), or Instagram (https://o2uk.co/O2CIG)