on 04-06-2016 00:21
I've got Pay as you go sim card Text n Web plan and the Balance on it is £265.75p I want to find out if I can transfer that's £265.75p to my pay monthly account and still keep that text and Web sim card coz I'm still using its as a Hot spot for me and my mates to get online with . I'm top up £10 a month for that text n Web sim 500MB Web access a month. Thanks
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on 04-06-2016 00:42
Hi @DJC1690 I think the only way to transfer credit from a PAYG account to your contract is by cancelling the payg sim. Though this is usually done when you move from payg to contract. I'm not sure if this is possible if you want to keep both accounts active. The only way to know for certain is to contact customer services
http://www.o2.co.uk/contactus Between 8.8.30am in the morning is generally the best time to call...
on 04-06-2016 01:01
I think they only move the credit when they swap the number over effectively ending that SIM card & as the number will be attributed to the new contract thus leave you with a blank sim that Is dead & that has no mobile number attached to it
on 04-06-2016 06:49
You can transfer the credit to your pay monthly account but you cannot then keep the pay and go sim. That sim will be disconnected. You can keep the number by transferring it to another P&G sim but the tariff is a legacy tariff that is no longer available so you would have to take one of the new tariffs.