Wrong payment

[JEKATERINA]

By mistake few hours ago I paid my device plan in full, I was trying to upgrade my airplan ,but didn't see any information summary that I have to pay my device plan in full before I can upgrade airplan, summary was that I have to pay 31£, and I confirmed, and then I saw that I paid over £600, which is tooooo much for me to pay right now, how could I go back to my pay monthly device plan

[jonsie · Accepted solution]

This looks like something you’d need to call O2’s customer service team about – give them a call on 202 or 0344 809 0202

(or the specific Payment management number 0800 902 0217 )

[pgn]

We cannot access your account here, @JEKATERINA - you will need to contact O2 either via Social Media, links just below this, or via 202 or the through the O2 Sales team on 0800 081 0255. Good luck!