Payments not started

[GilesGuildford]

I purchased apple AirPods on a monthly payment of £13 however even though I set a direct debt with them this has never been set up and when I go online it advises that I’ve paid £0 but I also have £0 left to pay and I am struggling to contact o2

[jonsie · Accepted solution]

We’re just customers like you but it sounds like you’ll need someone to access your account which can’t be done from here. If you message O2 using the links below, they should be able to help you with this