Wrong bolt on added

[Shm00]

Hi, I’ve been trying to add a bolt-on of data but each time I pick 8GB, it tells me I’ve added 100MB instead.

I tried adding again, but I’m not sure if I’ve paid twice? Can you check I’ve added 8GB and if I’ve done so twice, cancel one of them? 

[madasaf1sh]

@Shm00 

No one can check anything on this customer to customer community, you will need to contact o2 Guide: How to find help & contact O2 

[TallTrees]

Hello @Shm00 

Can you check in MYO2 

I am just going to add an extra bolt on data .     Last time I did this it recorded it

100mb too I wanted lgb and but only actually charged me for the 1gb

So you'll probably be OKcheck in your bill.

Note for

@Kei-M_O2 

[MI5]

Seems to happen a lot judging by the posts on here.

[TallTrees]

I have just purchased 2gb data Bolt-on @Shm00  @MI5  

carefully viewed and checked before checking out.

Response: You have just purchased 100mb Data Bolt - on

So do nothing and it comes through correct.

but if you do not know that then? 

Reported to Kei-M O2 with my own screen shots to help

edited to say "try and help 🙄"

[pgn]

Note also you see a different view for active Bolt-Ons in Web view MyO2 vs the MyO2 App, @TallTrees 

https://community.o2.co.uk/t5/My-O2/System-360-User-MyO2-quot-Your-Bolt-Ons-quot-view-differs/m-p/16...

[TallTrees]

Why is everything so difficult 😪 

@pgn