Sim Swap order stuck

[CorGre]

So, I have an order for a sim swap, the sim has swapped and currently working on the new sim but the order has been sitting for 2 weeks as processing... anyone know quickest way to get it marked as complete?

[madasaf1sh]

@CorGre 

You will need to speak to o2 and ask them why its taking so long and how long to be resolved / completed.. 

Guide: How to find help & contact O2 

@Kei-M_O2 Is it possible to find out what is going on with simswaps both to esims and normal sims, as these posts and threads about this are getting quite frequent