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Wow! My Bill has more than doubled

Anonymous
Not applicable

Just noticed my bill is £50 plus this month. Contract is £15.50 for 200 mins, unlimited texts with 2 bolt ons. Thought the 50MB per day re downloads etc was free. How silly of me they are now charging £1 per day!! I have never downloaded anything or accessed the internet but still they have charged me £25 extra for 25 days on the bill. Had a live chat yesterday but guy said I must have accessed the internet. I disputed this and he has sent my complaint to be investigated. How do I prove it. I have to have 02 because that the only network were  I live . If only I could change to another provider who have much better rates etc. than this.

Message 1 of 22
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Anonymous
Not applicable

OK! looks like this old lady got it wrong!!  Thanks for all the feed back.

 

Message 21 of 22
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jonsie
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