Wifi calling

[Tony3]

hi i need help i have new s20 plus and im having problems with wifi calling i cant see on my settings look like firmware problems but o2 experts dont know how to solve the problem

[Cleoriff]

Hi @Tony3 

Check this first https://www.o2.co.uk/help/network-coverage-and-international/wifi-and-4g-calling 

If that doesn't help then O2 need to activate it on your account. All numbers to call are in this guide

Guide: Coronavirus Community Help and Support 

[Tony3]

Hi cleoriff everything is on 4g and wifi calling is activated and reset 1 by o2 agent 4g is working signal wonderful but only the wifi calling is not on my settings is the problem

[Tony3]

I have this conversation with 02 for the past 2 days

[MI5]

@Tony3 

Currently it is taking a few days for all of O2's systems to catch up with each other.

Requests for wifi calling are taking 3 or 4 days to complete.

If customer services have definitely turned it on account side, you'll need to wait a few days and reboot your phone to get the settings visible on your phone.

[Cleoriff]

@Tony3 

[bigdavie88]

I have S20 and its in the connections setting under wifi.

[Tony3]

Hi bigdavie yah but on my phone i dont have the wifi calling option

[Tony3]

Hi mi5 i talk to o2 yesterday at they say mybe its Samsung problem but looks like its o2 software

[Cleoriff]

@Tony3 

Did you check  the video I posted?