WiFi calling

[Sukhi71]

I have a huawei p30 pro and have waited to have WiFi calling on.. The O2 website has been updated and says p30 pro does NOW have WiFi calling... I THINK they need check if this is available or is just me

[MI5]

@Sukhi71 

Have you called customer service to enable it on your account Guide: Coronavirus Community Help and Support 

[Sukhi71]

Yes rang them... They said go to one off there shops.. Which I did.. But no help as they said ring them.. Which is a, waste of time

[seewhatyoucando]

@Sukhi71

O2 care is Capita, O2 Retail is O2 they constantly pass you between each other, they don’t know who’s meant to be doing what.

Wi-fi Calling both should be able to do it.

Is your OS up to date ?

If it is call

0344 809 0202

When asked from o2 IVR say billing, you will then get threw to a COVID Bolt On extension of the automated IVR where you press 1 for fraud/lost/stolen as that’s the quickest way to get to a human.

[seewhatyoucando]

Forgot lol: Ask them to check if your account is provisioned for 4G Calling/VoLTE & Wi-fi Calling

[MI5]

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@Sukhi71 wrote:
Yes rang them... They said go to one off there shops.. Which I did.. But no help as they said ring them.. Which is a, waste of time

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@Sukhi71 

You need to call again to get wifi calling enabled on your account.

It won't work until it is.