Why is it so hard to cancel a contract with O2

[Anonymous]

Why is it so hard to cancel a contract with O2 why is you chat service so bad why don't your agent just answer he question asked why do they just keep telling me I'm due an upgrade. Not happy poor service poor company. Be more like a dog and be loyal to your masters ( customers)

[Anonymous · Accepted solution]

Hi,

Forget about using Live Chat for account enquiries.

Ring 02 on 202 from your mobile to talk to a Uk Customer Service Agent.

From a landline

0844 809 0202

5p / min†

[jonsie]

It's not difficult. You need to call 202 and choose the thinking of leaving option.

[Anonymous]

1 hour waiting time no thanks

[Anonymous]

I realise that no all hey keep telling me is I'm due an upgrade

[Anonymous]

Try ;

https://www.o2.co.uk/apps/help/help