Solved: Why have i been automatically charged for a bundle...

Anonymous · ‎03-04-2017

Why have i been automatically charged for a bundle that I never asked for?

I just got a new pay as you go plan (As i was on pay monthly before), and I never asked for any bundles. I only topped up to have credit on the phone and as I am abroad I do not need any bundle right now.

How do i get a refund? the chat is not working so i cant talk to anyone...

thanks

MI5 · ‎03-04-2017

You need to speak to customer service to reverse it immediately http://www.o2.co.uk/contactus but you can change to classic PAYG in your MyO2 but the change won't happen until your anniversary date http://www.o2.co.uk/myo2

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

View solution in original post

MI5 · ‎03-04-2017

You need to speak to customer service to reverse it immediately http://www.o2.co.uk/contactus but you can change to classic PAYG in your MyO2 but the change won't happen until your anniversary date http://www.o2.co.uk/myo2

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

Anonymous · ‎03-04-2017

You were given a big bundle sim that's what happened

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Why have i been automatically charged for a bundle that I never asked for?

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