Solved: Why have I been charged for texts when I have unli...

Anonymous · ‎13-06-2017

I have been charged for texts when I haven't sent many - i'm supposed ot have unlimited texts. How do I find out how to get a refund or if my contract has changed without my knowledge.

jonsie · ‎13-06-2017

Check your tariff in My O2 for any changes.

Also have a read about mms messages being converted from simple texts.

https://community.o2.co.uk/t5/Other-Products-Services/Accidental-MMS-Sending-and-How-to-Avoid-it/td-...

Click Here For Social Media Support Links VirginmediaO2THIS IS NOT CUSTOMER SERVICE AND WE CANNOT ACCESS ACCOUNTS

View solution in original post

jonsie · ‎13-06-2017

Check your tariff in My O2 for any changes.

Also have a read about mms messages being converted from simple texts.

https://community.o2.co.uk/t5/Other-Products-Services/Accidental-MMS-Sending-and-How-to-Avoid-it/td-...

Click Here For Social Media Support Links VirginmediaO2THIS IS NOT CUSTOMER SERVICE AND WE CANNOT ACCESS ACCOUNTS

MI5 · ‎13-06-2017

Check you aren't sending MMS messages by mistake https://community.o2.co.uk/t5/Other-Products-and-Services/Accidental-MMS-Sending-and-How-to-Avoid-it...
Your MyO2 will tell you why you have been charged http://www.o2.co.uk/myo2
If you think you should be refunded you need to call customer service http://www.o2.co.uk/contactus

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

Marjo · ‎20-06-2017

Morning @Anonymous how are you doing? Did you find anything out from My O2?

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Why have I been charged for texts when I have unlimited texts?

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