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Why have I been charged for texts when I have unlimited texts?

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Anonymous
Not applicable

on ‎13-06-2017 11:37

on ‎13-06-2017 11:37

I have been charged for texts when I haven't sent many - i'm supposed ot have unlimited texts. How do I find out how to get a refund or if my contract has changed without my knowledge.

 

 

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jonsie
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on ‎13-06-2017 11:42

on ‎13-06-2017 11:42

Check your tariff in My O2 for any changes. 

Also have a read about mms messages being converted from simple texts. 

https://community.o2.co.uk/t5/Other-Products-Services/Accidental-MMS-Sending-and-How-to-Avoid-it/td-...

Click Here For Social Media Support Links VirginmediaO2
THIS IS NOT CUSTOMER SERVICE AND WE CANNOT ACCESS ACCOUNTS
2020-Awards-jonsie


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jonsie
Level 94: Supreme
  • 95880 Posts
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on ‎13-06-2017 11:42

on ‎13-06-2017 11:42

Check your tariff in My O2 for any changes. 

Also have a read about mms messages being converted from simple texts. 

https://community.o2.co.uk/t5/Other-Products-Services/Accidental-MMS-Sending-and-How-to-Avoid-it/td-...

Click Here For Social Media Support Links VirginmediaO2
THIS IS NOT CUSTOMER SERVICE AND WE CANNOT ACCESS ACCOUNTS
2020-Awards-jonsie


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MI5
Level 94: Supreme
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on ‎13-06-2017 11:42

on ‎13-06-2017 11:42

Check you aren't sending MMS messages by mistake https://community.o2.co.uk/t5/Other-Products-and-Services/Accidental-MMS-Sending-and-How-to-Avoid-it...
Your MyO2 will tell you why you have been charged http://www.o2.co.uk/myo2
If you think you should be refunded you need to call customer service http://www.o2.co.uk/contactus
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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Marjo
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on ‎20-06-2017 10:29

on ‎20-06-2017 10:29

Morning @Anonymous how are you doing? slight_smile Did you find anything out from My O2?

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