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Why can't I add an apple watch?

Diamondian
Level 1: Joiner
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‎23-11-2023 20:41

‎23-11-2023 20:41

Trying to buy an apple watch. I get the following response when I try and pay: 

 

"You don't have pay monthly account to connect your watch to. You need to purchase either a phone and an O2 pay monthly plan or an O2 pay monthly sim only plan first."

 

I definitely do have a Pay Monthly plan. 

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MI5
Level 94: Supreme
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‎23-11-2023 20:47

‎23-11-2023 20:47

@Diamondian 

Looks like you should contact the sales team as they can help with that – message them on Social Media if that works best for you -on Facebook (https://o2uk.co/O2CFB) , Twitter (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG)
Or you can call them on 0800 081 0255
Thanks

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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