cancel
Showing results for 
Search instead for 
Did you mean: 

Problem paying using boku

rperry5
Level 1: Joiner
  • 3 Posts
  • 1 Topics
  • 0 Solutions
Registered:

Hi,

 

I've no spend cap at all on my contract but Boku is only allowing £10 then saying I've reached my limit.  Spoke to 02 service agent who confirmed no restrictions.  Done network reset.

 

Anyone any ideas?

 

Thanks 

Message 1 of 5
281 Views
4 REPLIES 4

MI5
Level 94: Supreme
  • 128140 Posts
  • 614 Topics
  • 22488 Solutions
Registered:

@rperry5 

If O2 have confirmed no restrictions you should maybe check if Boku have any limits set.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
Message 2 of 5
277 Views

rperry5
Level 1: Joiner
  • 3 Posts
  • 1 Topics
  • 0 Solutions
Registered:

Thanks for getting back, yeah I've contacted them and there's no problem their end either.  Just weird it would let me deposit £10 but nothing else. 

Message 3 of 5
270 Views

madasaf1sh
Level 68: Extraordinaire
  • 5866 Posts
  • 32 Topics
  • 1916 Solutions
Registered:

@rperry5 

 

This is from a casino that uses Bokus platform, 

 

Most casinos in the UK set their minimum deposit limits to a small sum such as £10.

 

So contact your online casino.

Current Phone: Sony XPeria Pro-I and Motorola Razr 5G
I also have a Planet Computers Gemini

I work in IT as an Enterprise Messaging and Collaboration Tools Administrator (Office 365, Slack and much much more) and manage hardware both Mobile and Desktop / laptop, my desk is a bit like PC World

--
We are all customers and dont have access to any o2 accounts





Message 4 of 5
264 Views

rperry5
Level 1: Joiner
  • 3 Posts
  • 1 Topics
  • 0 Solutions
Registered:

yes that "minimum" I've used boku with my account under ee and there was no issue.  reply from boku:

Reviewing our records, I see that your recent purchase attempts were not successful. The transactions failed because they exceeded a limit set by your mobile carrier. Once a limit has been reached, no further purchases are permitted until it has been reset.

To address this issue, I suggest taking a break in between transaction attempts. You may also wish to contact your mobile carrier for further discussion of the limits on your account

 

I've changed my cap limit from no cap to £200 also and it's still not happening. 

Message 5 of 5
262 Views