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Level 1: Joiner
Posts: 3
Registered: ‎16-10-2018
Accepted Solution

Where is my phone

I ordered my phone on Saturday with next day delivery. Meaning the next working day witch should be Monday. Its now about to be Wedensday & still nothing. The option to track your iteam is a waste of time, myO2 tells you nothing.

Posts: 114,233
Topics: 569
Solutions: 15,403
Registered: ‎04-04-2012

Re: Where is my phone

Chase it up with customer service http://www.o2.co.uk/contactus but probably out of stock.
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
Anonymous
Posts: 0

Re: Where is my phone

Out of stock likely but customer service should refund your next day delivery charge 

Level 1: Joiner
Posts: 3
Registered: ‎16-10-2018

Re: Where is my phone

If its out of stock I will be mad as it was in stock & still says its in stock

Posts: 114,233
Topics: 569
Solutions: 15,403
Registered: ‎04-04-2012

Re: Where is my phone

That means nothing to O2.
There's no live stock checking system in place so it's all guesswork.
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
Anonymous
Posts: 0

Re: Where is my phone

@GMck O2 don’t have a live stock system so if it says on the website that it’s in stock that may not be true 

Level 1: Joiner
Posts: 3
Registered: ‎16-10-2018

Re: Where is my phone

Thanks for the help. Sounds ridiculous that they can say in stock when things are not. The tracking is a joke. you dont track anything

Anonymous
Posts: 0

Re: Where is my phone

@GMck Your very welcome & the tracking is rather naff indeed 

Posts: 114,233
Topics: 569
Solutions: 15,403
Registered: ‎04-04-2012

Re: Where is my phone

Tracking works fine but only after he phone is dispatched.
Until you get the dispatch email, there is nothing to actually track.
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
Level 19: Quirky
Posts: 1,173
Registered: ‎22-04-2017

Re: Where is my phone

And if it's ukmail then good luck