Solved: When will I get my phone back from being repaired?

Anonymous · ‎01-11-2016

My device was taken in to be replaced for the fifth time, on the 21st of october. It does not appear on the repair diagnostics page. I have had no communication since 25th october when the despatch was cancelled.

MI5 · ‎01-11-2016

O2 repairers don't have the best rep so for all we know it could be lost!
CS is your best chance of chasing it up but there are problems contacting them at present so patience and time is needed unfortunately.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

View solution in original post

MI5 · ‎01-11-2016

O2 repairers don't have the best rep so for all we know it could be lost!
CS is your best chance of chasing it up but there are problems contacting them at present so patience and time is needed unfortunately.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

Anonymous · ‎01-11-2016

Next time ask for a replacement as it's been more than 3 repairs im assuming for the same fault

MI5 · ‎01-11-2016

@Anonymous wrote:
Next time ask for a replacement as it's been more than 3 repairs im assuming for the same fault

They will have to replace it if they've lost it anyway

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

Anonymous · ‎01-11-2016

A nice shiny replacement either way

O2

When will I get my phone back from being repaired?

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