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amilolv
Level 1: Joiner
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Had contract with o2, 

Coverage was bad so  in second day of contract i called O2 and got cancelled my contract, but why i'm getting bill for 152 pounds now ? 

Just got email 152.81 and it's gonna be taken out in 14 days 

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gmarkj
Level 66: Unequalled
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Sounds like the cancellation has not been processed correctly if you cancelled on day 2 @amilolv 

Get in touch with customer services, either by calling 0344 809 0202 or messaging on social media:

Facebook ( https://o2uk.co/O2CFB) , Twitter ( https://o2uk.co/O2CTW) or Instagram ( https://o2uk.co/O2CIG)

Please note, this is not customer services and we cannot access your account. Do not publish personal details (email, phone number, bank account).


Link to our guide on how to contact them can be found here

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gmarkj
Level 66: Unequalled
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Registered:

Sounds like the cancellation has not been processed correctly if you cancelled on day 2 @amilolv 

Get in touch with customer services, either by calling 0344 809 0202 or messaging on social media:

Facebook ( https://o2uk.co/O2CFB) , Twitter ( https://o2uk.co/O2CTW) or Instagram ( https://o2uk.co/O2CIG)

Please note, this is not customer services and we cannot access your account. Do not publish personal details (email, phone number, bank account).


Link to our guide on how to contact them can be found here

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amilolv
Level 1: Joiner
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Yeas they even confirmed on the phone that i did cancel it in 14 day cooling period... 

So i shouldn't be charged but here i'm am with  152 pound bill in my email today 

 

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gmarkj
Level 66: Unequalled
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Registered:

As I said, get in touch with customer services @amilolv so they can check your account...

Please note, this is not customer services and we cannot access your account. Do not publish personal details (email, phone number, bank account).


Link to our guide on how to contact them can be found here

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