What is the point of being a GOLD customer?

[Anonymous]

Very annoyed! I have been with O2 for over 7 years - As A gold Customer, I was able to have 12 month contracts and upgrade after 9 months. After 20 mins on hold for an upgrade, I have been told that my gold status no longer matters and to get my iPhone 5, I need to take out a 24 month contract or I can only get a 4s, I have one of these already. Very Very unhappy. You may have lost a customer! unimpressed O2 very unimpressed

[Pickles · Accepted solution]

O2 stopped doing Gold Silver etc a while ago.  When they brought out Priority I think.  Old customers have the same privileges as new customers now.  I do feel your frustration with the 24 month contracts though.  I do wish they would make shorter ones.  But as tarriffs change all the time I am stuck with mine for 24 months.  If I lose patience and want a new phone I will buy a phone and put my sim into it.

[Anonymous]

sell your phone & use the funds to get the one you want sim free & you can still keep your contract as before but it wont have any loyalty perks anymore