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Want to pay my bill

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Anonymous
Not applicable

on ‎04-02-2015 09:46

on ‎04-02-2015 09:46

I want to pay my bill but I live in Spain and my phone has been cut off. I can't sign in to pay online because I can't receive the text with the confirmation number. I can't call to pay and the live chat is NEVER working. How can I pay??? Any advice welcome!
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MI5
Level 94: Supreme
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on ‎04-02-2015 09:50

on ‎04-02-2015 09:50

International landline number on this link http://www.o2.co.uk/contactus
You will have to find a phone that you can use as telepathy isn't on the list yet wink
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

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MI5
Level 94: Supreme
  • 151912 Posts
  • 650 Topics
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Registered:

on ‎04-02-2015 09:50

on ‎04-02-2015 09:50

International landline number on this link http://www.o2.co.uk/contactus
You will have to find a phone that you can use as telepathy isn't on the list yet wink
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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Anonymous
Not applicable

on ‎04-02-2015 10:06

on ‎04-02-2015 10:06

I'm wondering if @Toby @Anonymous can assist.

Tip -> I really would suggest setting up a direct debit asap so you dont have this issue again.
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jonsie
Level 94: Supreme
In response to Anonymous
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on ‎04-02-2015 11:55

on ‎04-02-2015 11:55

You are going to have to call via a landline I'm afraid. Live chat can't take payments so you need to speak to customer service to also get the phone reconnected. I don't see how the admin team can help?

Click Here For Social Media Support Links VirginmediaO2
THIS IS NOT CUSTOMER SERVICE AND WE CANNOT ACCESS ACCOUNTS
2020-Awards-jonsie


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Anonymous
Not applicable
In response to jonsie

on ‎06-02-2015 12:42

on ‎06-02-2015 12:42

jonsie is right, we can not help in this case...
@Anonymous please follow jounsie's advice on this and let us know if you have any other question
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