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WHAT DOES RECENT CHARGES MEAN? AM I BEING CHARGED???

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Anonymous
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on ‎07-06-2017 00:30

on ‎07-06-2017 00:30

Hi what does recent charges mean???? I brought a contract TODAY and I go on my o2 app on my phone and it says 'recent charges 42p' might not be a lot or whatever but the thing is what does this mean am i being charged? Will I keep being charged for texts?? My tariff I brought specifically states unlimited texts and calls so what's happening here?

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MI5
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on ‎07-06-2017 06:17

on ‎07-06-2017 06:17

Standard texts are included and unlimited but MMS messages are charged extra.
https://community.o2.co.uk/t5/Other-Products-and-Services/Accidental-MMS-Sending-and-How-to-Avoid-it...
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

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Anonymous
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on ‎07-06-2017 00:30

on ‎07-06-2017 00:30

Would also like to add it says I'm being charged for sending texts.
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MI5
Level 94: Supreme
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on ‎07-06-2017 06:17

on ‎07-06-2017 06:17

Standard texts are included and unlimited but MMS messages are charged extra.
https://community.o2.co.uk/t5/Other-Products-and-Services/Accidental-MMS-Sending-and-How-to-Avoid-it...
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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Cleoriff
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on ‎07-06-2017 06:23

on ‎07-06-2017 06:23

You have probably been charged for sending MMS instead of texts See here https://community.o2.co.uk/t5/Other-Products-and-Services/Accidental-MMS-Sending-and-How-to-Avoid-it...

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PhoneChanger
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on ‎07-06-2017 09:30

on ‎07-06-2017 09:30

This will either be a charge for MMS or you will have text a competition / shortcode service which is chargable
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