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WE CAN'T PROCESS YOUR UPGRADE

MARGARET11
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FOR 3 WEEKS NOW AFTER A CANCELLED ORDER THAT GOT STUCK IN THE SYSTEM I HAVE BEEN TRYING TO UPGRADE AND THE MESSAGE I HAVE BEEN GETTING FOR 3 WEEKS IS

 

WE CAN'T PROCESS YOUR UPGRADE AT THE MOMENT BECAUSE WE'RE WORKING TO FINSIH ANOTHER REQUEST ON YOUR ACCOUNT. PLEASE TRY AGAIN LATER

 

3 WEEKS?????

 

PHONE PROBABLY 50 TIMES AND EVERY MEMBER OF STAFF IS INCOMPETANT 

 

 

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MI5
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@MARGARET11 

Looks like you should contact the sales team as they can help with that – message them on Social Media if that works best for you -on Facebook (https://o2uk.co/O2CFB) , Twitter (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG)
Or you can call them on 0800 081 0255
Thanks

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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MARGARET11
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THANK YOU I WILL TRY PHONE THEM ON THAT NUMBER - I HAVE HAD NO LUCK GETTING THROUGH ANYONE WITH SENSE ON THE 202 X

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MI5
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Good luck @MARGARET11 

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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LeviJB95
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I’ve been having the same problem. Did you manage to get it sorted out?

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Cleoriff
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@LeviJB95 

If you are speaking to @MARGARET11 you need to tag her as I've just done.

Mind you, this thread is 4 months old, so I'm not sure she will respond.

Also, I hope after all this time, she will be sorted. Follow the advice given by @MI5 above and contact sales.

Veritas Numquam Perit

Girl in a jacket
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HelpneedeDpls
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At

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HelpneedeDpls
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Omg this has jus summed up my last three weeks I am at my wits end! How did you resolve this please???

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MI5
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All advice posted above

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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Enlli
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Did who get it sorted out?

Neither customer has been back so we assume they have.

Follow the advice given on the thread regarding contacting sales.

This is not O2 and we are all customers here similar to yourself and cannot answer account type queries.
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