WE CAN'T PROCESS YOUR UPGRADE

[MARGARET11]

FOR 3 WEEKS NOW AFTER A CANCELLED ORDER THAT GOT STUCK IN THE SYSTEM I HAVE BEEN TRYING TO UPGRADE AND THE MESSAGE I HAVE BEEN GETTING FOR 3 WEEKS IS

WE CAN'T PROCESS YOUR UPGRADE AT THE MOMENT BECAUSE WE'RE WORKING TO FINSIH ANOTHER REQUEST ON YOUR ACCOUNT. PLEASE TRY AGAIN LATER

3 WEEKS?????

PHONE PROBABLY 50 TIMES AND EVERY MEMBER OF STAFF IS INCOMPETANT 

[MI5]

@MARGARET11 

Looks like you should contact the sales team as they can help with that – message them on Social Media if that works best for you -on Facebook (https://o2uk.co/O2CFB) , Twitter (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG)
Or you can call them on 0800 081 0255
Thanks

[MARGARET11]

THANK YOU I WILL TRY PHONE THEM ON THAT NUMBER - I HAVE HAD NO LUCK GETTING THROUGH ANYONE WITH SENSE ON THE 202 X

[MI5]

Good luck @MARGARET11 

[LeviJB95]

I’ve been having the same problem. Did you manage to get it sorted out?

[Cleoriff]

@LeviJB95 

If you are speaking to @MARGARET11 you need to tag her as I've just done.

Mind you, this thread is 4 months old, so I'm not sure she will respond.

Also, I hope after all this time, she will be sorted. Follow the advice given by @MI5 above and contact sales.

[HelpneedeDpls]

At

[HelpneedeDpls]

Omg this has jus summed up my last three weeks I am at my wits end! How did you resolve this please???

[MI5]

All advice posted above

[Enlli]

Did who get it sorted out?

Neither customer has been back so we assume they have.

Follow the advice given on the thread regarding contacting sales.