WE ARE O2 AND WE LOVE TO RIP OFF OUR CUSTOMERS

[Anonymous]

Hi, my name is o2 and this is the story of a customer who has been with us for over 10 years.

The customer is currently on a 600min/300 o2 to o2 deal with unlimited text and 1gb of data.

The customer was approaching their allocated data allowance so we kindly sent them a text message warning them.

what we didn’t tell the customer was that they had nearly used all their allocated minutes allowance. the customer went on unknowingly and racked up £100 worth of calls in the last 7 days of the monthly tariff.

We are not compassionate, we don’t care and the customer had to pay us.

we have no plans to introduce this text message service to other customers because we want everyone to make this mistake after all, if a customer goes over their data, we don’t get as much money than if they go over their monthly call allowance.

Lots of love

Money grabbing corporate crap

[Anonymous]

Indeed other companies may offer a service where customers receive a text when they are close to their allowances. Those companies also receive complaints from customers about those texts because not everyone wants them.

Each company works differently. They all have good points. They all have bad points. If a service that tells you when your allowances are almost complete such as a text or email are deal breakers then you just choose a network that offers that.

O2 offer a wide range of options to allow you to see what you have left. O2 also offer a wide range of tariffs which in many cases offer unlimited minute and text allowances.

If you choose to take a capped tariff and you go over it you will be charged. That is the same wherever you go.

[jonsie]

So if you received a text to warn you that you were close to your allowance limit then you would be careful with calls and texts. This would tend to point to the over usage that happens isn't really necessary usage. Really, you do need to take responsibility and monitor your usage. It isn't difficult to open up my o2 at the end of each day to check.