WE ARE O2 AND WE LOVE TO RIP OFF OUR CUSTOMERS

[Anonymous]

Hi, my name is o2 and this is the story of a customer who has been with us for over 10 years.

The customer is currently on a 600min/300 o2 to o2 deal with unlimited text and 1gb of data.

The customer was approaching their allocated data allowance so we kindly sent them a text message warning them.

what we didn’t tell the customer was that they had nearly used all their allocated minutes allowance. the customer went on unknowingly and racked up £100 worth of calls in the last 7 days of the monthly tariff.

We are not compassionate, we don’t care and the customer had to pay us.

we have no plans to introduce this text message service to other customers because we want everyone to make this mistake after all, if a customer goes over their data, we don’t get as much money than if they go over their monthly call allowance.

Lots of love

Money grabbing corporate crap

[Anonymous]

The new OP in this thread must take responsibility for their actions. O2 Have not forced them to use the data. There are various tools available to measure data.

If the new OP has gone over the allowance then they should expect to be charged. I am sorry but I cannot see how o2 are ripping off in this case.

If the new OP goes over their allowances then perhaps a change of tariff would be in order?

[jonsie]

It can't be data as usage is stopped so it must be going over the minutes allowance or dialling numbers not covered by their allowance. As you rightly say it's down to user error rather than any devious charges by O2. Customers have to take responsibility for their own usage. It's not difficult or complicated in any way.

Title amended!

[Anonymous]

Perhaps the new OP has been calling numbers beginning 08? These are generally not part of inclusive minutes (this includes 0800 which currently are NOT free with o2 although this should change next year).

Either that or perhaps they have been abroad and used their phone to make and receive calls?

[jonsie]

Yes , it's difficult to advise unless @Anonymous comes back and clarifies exactly what the charges are for.

[Anonymous]

Totally agree, just happened to me and O2 didn't care at all 

[jonsie]

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@Anonymous wrote:

Totally agree, just happened to me and O2 didn't care at all 

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You mean you too went over your call allowance?

[perksie]

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@Anonymous wrote:

Totally agree, just happened to me and O2 didn't care at all 

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I'm not sure they should care, it's your phone and contract, it has to be down to you if you generate excess use.

I have the O2 app and I know exactly how much I have used, so you have to accept responsibility here.

[Cleoriff]

Really amazing in this day and age how the blame seems to lie with O2 ...as opposed to the individual 

[Anonymous]

other phone companies warn you when you are near your limit..just decent customer service is sometimes missing and you don't know the context ....

[Cleoriff]

Hi @Anonymous 

You are correct....we don't know your individual circumstances as you didn't explain in your first post.

None of us are being flippant here but just stating a fact. O2 take the stance that customers as adults should take responsibility for their own usage, but still give plenty of ways to monitor it.
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