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Anonymous
Posts: 0

Re: WE ARE O2 AND WE LOVE TO RIP OFF OUR CUSTOMERS

The new OP in this thread must take responsibility for their actions. O2 Have not forced them to use the data. There are various tools available to measure data.

If the new OP has gone over the allowance then they should expect to be charged. I am sorry but I cannot see how o2 are ripping off in this case.

If the new OP goes over their allowances then perhaps a change of tariff would be in order?
Posts: 84,487
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Registered: ‎04-01-2009

Re: WE ARE O2 AND WE CHARGE OUR CUSTOMERS FOR THEIR USAGE OVER ALLOWANCE

It can't be data as usage is stopped so it must be going over the minutes allowance or dialling numbers not covered by their allowance. As you rightly say it's down to user error rather than any devious charges by O2. Customers have to take responsibility for their own usage. It's not difficult or complicated in any way.

Title amended!

 

Anonymous
Posts: 0

Re: WE ARE O2 AND WE LOVE TO RIP OFF OUR CUSTOMERS

Perhaps the new OP has been calling numbers beginning 08? These are generally not part of inclusive minutes (this includes 0800 which currently are NOT free with o2 although this should change next year).

Either that or perhaps they have been abroad and used their phone to make and receive calls?
Posts: 84,487
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Registered: ‎04-01-2009

Re: WE ARE O2 AND WE LOVE TO RIP OFF OUR CUSTOMERS

Yes , it's difficult to advise unless @Anonymous comes back and clarifies exactly what the charges are for.

Anonymous
Posts: 0

Re: WE ARE O2 AND WE LOVE TO RIP OFF OUR CUSTOMERS

Totally agree, just happened to me and O2 didn't care at all 

Posts: 84,487
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Registered: ‎04-01-2009

Re: WE ARE O2 AND WE LOVE TO RIP OFF OUR CUSTOMERS


@Anonymous wrote:

Totally agree, just happened to me and O2 didn't care at all 


You mean you too went over your call allowance?

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Registered: ‎29-07-2008

Re: WE ARE O2 AND WE CHARGE OUR CUSTOMERS FOR THEIR USAGE OVER ALLOWANCE

[ Edited ]

@Anonymous wrote:

Totally agree, just happened to me and O2 didn't care at all 


I'm not sure they should care, it's your phone and contract, it has to be down to you if you generate excess use.

 

I have the O2 app and I know exactly how much I have used, so you have to accept responsibility here.

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Registered: ‎14-01-2013

Re: WE ARE O2 AND WE CHARGE OUR CUSTOMERS FOR THEIR USAGE OVER ALLOWANCE

Really amazing in this day and age how the blame seems to lie with O2 ...as opposed to the individual  Smiley Sad

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Anonymous
Posts: 0

Re: WE ARE O2 AND WE CHARGE OUR CUSTOMERS FOR THEIR USAGE OVER ALLOWANCE

other phone companies warn you when you are near your limit..just decent customer service is sometimes missing and you don't know the context ....

Posts: 100,583
Topics: 767
Registered: ‎14-01-2013

Re: WE ARE O2 AND WE CHARGE OUR CUSTOMERS FOR THEIR USAGE OVER ALLOWANCE

Hi @Anonymous 

You are correct....we don't know your individual circumstances as you didn't explain in your first post.

None of us are being flippant here but just stating a fact. O2 take the stance that customers as adults should take responsibility for their own usage, but still give plenty of ways to monitor it.
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