o2 have placed a default on my credit file in 2011, I have only just notice this.
My mortagage adviser mentioned that my credit rating was fine and when the mortage when through they declined due to a £32 outstanding bill, saying that is was too much risk! The house sale needs to go thorugh this week or I will lose out on the property.
The bill was due to changing contracts in 2011 from a consumer account to a business account. I was told the account was settled in full. I didn't receive any requests for the £32 or was I contacted on my phone number which they had, because they were my telephone provider!
I have been trying to contact o2 through the following avenues but am not having much luck.
Do you have any other advice?
ronan.dunne@o2.com
complaintreviewservice@o2.com
CreditFileReferrals@o2.com
All customer service representatives are staying that they cannot contact the Credit file Referrals team them selves, as the office does not have a phone number!!!!
This matter is ruining my situation and the people head in my house
O2 if you are listening, your customer service is shocking and we need this rectified IMMEDIATELY!
This could end up costing you way more than £32 unless you act!
