Voicemail

[anton1201]

Hope someone can help as not having much luck with cs as I am
Not confident they know the answer , I have searched and seem to find conflicting info, i am about to travel to Egypt that does not come under any of o2 travel bolt ons, if I were to divert all my calls to voicemail before I left the uk would inthem be charged for anyone leaving a message if I do not listen to it , I understand I will be charged if I dial in to listen to it and I also understand that I can switch off voice message completely but as i have my own business this could affect my business
If people are calling and there is no way for them to leave a message, i hope someone can help
Thank you

[Glory1]

@anton1201 If I am reading the information provided by @Cleoriff correctly you have 2 options:

1. Follow @Cleoriff's instructions on setting up not reachable divert, or
2. Divert all calls to voicemail and do not turn on your phone at all whilst abroad.

@Cleoriff will correct me if I've either misread the information she provided or there's a third option I've somehow missed.

My understanding is even if you divert all calls to voicemail in the UK before travelling, you could still be charged for any calls going to voicemail, even if you don't check your voicemail, and your customers will be charged for leaving the message as your phone will register as abroad the minute you turn it on.

[MI5]

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@anton1201 wrote:

Thanks for all the feedback however I still seem to have conflicting answers

i totally understand the concept of paying to receive a call and the. Paying for it going to voicemail and then paying if I wish to listen to it, I have searched all the threads and links 

what I am trying to find out is if I divert all calls straight to voicemail  while in the uk then the calls should not reach the connection abroad as should be going straight to voicemail from the UK I did find One poece of text on o2 website that o2 will never charge for voice massages unless they are listened to so I am just trying to find out will it go straight to voicemail without going abroad and then I am only charged if I decide to call my voicemail to listen to it

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This will only work if you divert all calls immediately to vm and don't connect to any foreign networks when away.

You could also call your voicemail from another phone if you set up a pin which would be just counted as a single call. 

https://community.o2.co.uk/t5/How-to-Guides/All-you-need-to-know-about-O2-Voicemail-901/ba-p/547712

[Cleoriff]

The information is correct as I posted it @anton1201

You have to set up your voicemail to divert to 'not reachable' (as I explained in my post)

http://service.o2.co.uk/IQ/SRVS/CGI-BIN/WEBCGI.EXE?New,Kb=Companion,question=ref(User):str(Mobile),C...

The information is only confusing due to the complicated nature of using O2 voicemail abroad and in a country which is not in the EU.

Edited to add. If you do set up a pin to divert calls to another phone... you will still be charged for calling the other phone.