Voicemail

[minty]

Why does my O2 voicemail keep reverting to defaults, answer message and PIN?

I don't use it often but it should be secure and reliable as O2 charge us. 

A quick Google suggests this has been a known issue for years, a security issue, which has been ignored.?

PS. why do companies have communities rather than actual customer service staff ..

[jonsie]

It is a security issue and you should change the pin from 8705 which is the default

We all remember the phone hacking scandals from years ago because they knew the default pin

All the more reason not to keep resetting to the default in my opinion

[Cleoriff]

@minty 

To answer the last part of your question...O2 do have customer service staff but due to the pandemic and social distancing, they are limited.

The O2 community is made up of members like yourself. Some of them have been posting on the community for an extremely long time, so they have a very wide knowledge base relating to all O2 services and products.

[minty]

I couldn't find an obvious way to contact O2 ... 

[MI5]

@minty 

Numbers here Guide: Coronavirus Community Help and Support 

and here http://www.o2.co.uk/contactus

[minty]

Why does it default.?

Its concerning ...

[jonsie]

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@minty wrote:

Why does it default.?

Its concerning ...

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Lack of use. I think it defaults after a couple of months.

[minty]

Not good .. then .. thanks anyway ...

[jonsie]

You're welcome

[minty]

Thanks. I had found that, but didn't appear an option for this question which appears to have been asked since 2015 ...