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Voicemail Notifications Broken

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Patman
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on ‎13-08-2019 18:10

on ‎13-08-2019 18:10

Hi All,
Just wondered if anyone could help?
I am no longer receiving voicemail notifications on time. They can arrive upto 2 days after the messages were left if at all. I tried calling the O2 helpline, after spending 20 mins on the phone, they confirmed they would text me instructions; however they only sent me the initial steps.
Anyone experienced similar issues?
Regards,
P
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MI5
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on ‎13-08-2019 18:18

on ‎13-08-2019 18:18

@Patman 

Try turning VM off and back on again Guide: All you need to know about O2 Voicemail 901 but you may have to ask customer services to reset your VM account.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

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MI5
Level 94: Supreme
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on ‎13-08-2019 18:18

on ‎13-08-2019 18:18

@Patman 

Try turning VM off and back on again Guide: All you need to know about O2 Voicemail 901 but you may have to ask customer services to reset your VM account.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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jonsie
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on ‎13-08-2019 21:35

on ‎13-08-2019 21:35

Do you have many voicemails and texts saved @Patman ?

Click Here For Social Media Support Links VirginmediaO2
THIS IS NOT CUSTOMER SERVICE AND WE CANNOT ACCESS ACCOUNTS
2020-Awards-jonsie


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Patman
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on ‎13-08-2019 22:18

on ‎13-08-2019 22:18

Lots of texts very few vms
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Patman
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on ‎13-08-2019 22:22

on ‎13-08-2019 22:22

Thanks.
Tried VM reset, some improvement, the notification still takes a long time and remains active after deleting the message. Looks like I will be calling the helpdesk again.
Cheers,
P
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