VoLTE / VoWiFi & call divert nightmare

[AlignedChaos]

Hi all, looking for some help as O2 CC can't seem to.

I recently had VoLTE and VoWiFi turned on on my account as I have a compatible handset (as defined by O2).  It is a OnePlus 5T.

Since VoLTE / VoWiFi went live however all my call diverts have gone and any attempt to set them back up (i.e. divert if busy or always divert) results in a Network Error message and no divert.

Any help welcome.

Thanks

[AlignedChaos]

Hi, sorry everyone for the slow reply.

After a week now O2 have been unable to resolve this issue for either my personal O2 line or my Business line so VoLTE has been turned off on both so I can use diverts again.

I have requested my PAC code for my personal number.  The icing on the cake was a "permanent discount" I was given by a Customer Service chap last year to stop me leaving has expired and my bill shot up.  As I wasn't notified that it was expiring and I had been told the discount was permanent (probably just to get me to stay) it's been an unpleasant surprise.

Ironically I am told that my employer is also considering migrating O2 c. 500 lines to a new provider later this summer.

It feels like a real shame - thats life.

Thanks to everyone who tried to help, but I've given up.

[MI5]

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@AlignedChaos wrote:

Ironically I am told that my employer is also considering migrating O2 c. 500 lines to a new provider later this summer.

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Our company move around 28,000 lines a few years ago because of poor support.

We got an excellent deal with EE too

Our IT guys said that O2 weren't bothered in the slightest when we moved 

[jonsie]

I find it sad that O2 just don't give a damn. I'd love to see the customer churn figures for the last year. @adamtemp64?