VoLTE / VoWiFi & call divert nightmare

[AlignedChaos]

Hi all, looking for some help as O2 CC can't seem to.

I recently had VoLTE and VoWiFi turned on on my account as I have a compatible handset (as defined by O2).  It is a OnePlus 5T.

Since VoLTE / VoWiFi went live however all my call diverts have gone and any attempt to set them back up (i.e. divert if busy or always divert) results in a Network Error message and no divert.

Any help welcome.

Thanks

[MI5]

We've had this reported before and it appears the two don't work together!
2nd line support should be able to investigate for you so ask CS to escalate it or @Marjo could ask her Guru for you.

[AlignedChaos]

Thanks @MI5

Sadly apparently O2 are closed for the day but I need this fixed tonight. 😞

[MI5]

Try turning off wifi calling in your MyO2 device details.

[Cleoriff]

---

@AlignedChaos wrote:

Thanks @MI5

Sadly apparently O2 are closed for the day but I need this fixed tonight. 😞

---

They SHOULD be open till 8pm tonight @AlignedChaos

https://www.o2.co.uk/contactus

Saturday

08:00 - 20:00

[AlignedChaos]

Sadly this seems to be affecting my O2 business number also which is causing even more issues - normally when I am not on-call I have to divert calls but still be able to receive texts / have on data.

How can O2 struggle to get two simple features working at the same time. 😞

[MI5]

Did you try turning off wifi calling?

[AlignedChaos]

Hi, I have on the phone itself thank you but that seemed to make no difference at all which suggests this is an O2 problem, not a handset issue.

[MI5]

I meant in device details in your MyO2 as I mentioned above?

[Marjo]

Hi @AlignedChaos, sorry to hear about the issue you were having with this, did anything improve after you last posted or are you still experiencing the problem?