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Visual Voicemail since contract upgrade

FISH0211
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on ‎21-04-2020 15:47

on ‎21-04-2020 15:47

Hi. I upgraded my O2 pay monthly contract yesterday and have since been unabel to access visual voicemail on my iPhone. Any ideas? I can't get through to customer support but suspect I might have been put on a data package that doesnt support Iphone. Thanks, Mark

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MI5
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on ‎21-04-2020 15:50

on ‎21-04-2020 15:50

@FISH0211

For sure, iData will be missing.

Ask customer service to add it Guide: Coronavirus Community Help and Support 

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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O2Stacey
O2 Support
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on ‎21-04-2020 15:51

on ‎21-04-2020 15:51

Hi @FISH0211 

I think you're right, it sounds like your tariff needs to be changed to an iPhone data plan. The only way for this to be changed is through customer services. There is no way anyone can change it on the Community Forum as we cannot access accounts. 

Stacey slight_smile 

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FISH0211
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on ‎21-04-2020 15:53

on ‎21-04-2020 15:53

Thanks MI5 for such a quick repsonse!

 

How iwll I contact O2 if they are not accepting enquiries? Many thanks, Mark

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MI5
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on ‎21-04-2020 15:54

on ‎21-04-2020 15:54

@FISH0211 

Just try any of the numbers in the link I posted and say anything to get put through.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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FISH0211
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on ‎21-04-2020 15:55

on ‎21-04-2020 15:55

Brilliant - will do. Thanks again. slight_smile

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MI5
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on ‎21-04-2020 15:56

on ‎21-04-2020 15:56

You're welcome
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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