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Visual Voicemail since contract upgrade

FISH0211
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Hi. I upgraded my O2 pay monthly contract yesterday and have since been unabel to access visual voicemail on my iPhone. Any ideas? I can't get through to customer support but suspect I might have been put on a data package that doesnt support Iphone. Thanks, Mark

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MI5
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@FISH0211

For sure, iData will be missing.

Ask customer service to add it Guide: Coronavirus Community Help and Support 

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)
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O2Stacey
O2 Support
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Hi @FISH0211 

I think you're right, it sounds like your tariff needs to be changed to an iPhone data plan. The only way for this to be changed is through customer services. There is no way anyone can change it on the Community Forum as we cannot access accounts. 

Stacey slight_smile 

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FISH0211
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Thanks MI5 for such a quick repsonse!

 

How iwll I contact O2 if they are not accepting enquiries? Many thanks, Mark

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MI5
Level 94: Supreme
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@FISH0211 

Just try any of the numbers in the link I posted and say anything to get put through.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)
Message 5 of 7
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FISH0211
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Brilliant - will do. Thanks again. slight_smile

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MI5
Level 94: Supreme
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You're welcome
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)
Message 7 of 7
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