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Upgrading

TMC
Level 1: Joiner
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Hi All - i have a few questions i was looking to know if any of you would have the answers to..

I'm an o2 pay monthly customer, i got a contract in october 2016. To upgrade to the new iphone 7 plus i needed to pay £240 and i was able to do so - so ive put in my details picked the phone and tariff etc but its sent me a new number? how do i keep my old number as im only upgrading, its showing both phones on my bills - when will the old one stop and the new one start? 

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Martin-O2
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Hi @TMC did you find out weather you were on a new contract or upgrade? 

COVID-19 support - Help and support from O2 during the lockdown
Access for You: Registration - Find out how to register for our Access for You service.
Just joined the community or thinking of registering? Check out this handy starter guide!
Have a query about your account? login to My O2 for help


If you'd like to take part, why not register? slight_smile
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